Get ready to dive into the world of Interactive Voice Response (IVR) with me! With 25 years of experience under my belt, I’ve gained some...
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US Businesses Should Take Note of WhatsApp
Why it is an increasingly important channel for reaching out to customers and how you can easily adopt it into an omnichannel approach. In a...
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How To Improve Real-Time Guest Engagement and Management
Create Moving Customer Experiences for People on the Move Everyone’s on the move these days. So, naturally, it has become increasingly...
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Maximize Your Click-Through-Rate (CTR) – Harness the Power of Branded URL Shorteners!
Have you ever received a text message from a company with a link to their website or a promotion, but you were hesitant to click on it because...
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How Augmented Reality Can Transform Your Guest Experience
Would you like to see information that is relevant and important to you, at just the right moment, when you travel? If your answer is yes, then...
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The Importance of Personalized Customer Experiences in Retail
In the past, price and product features were usually the primary drivers of customer acquisition and sales. While that is still the case,...
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