The beauty of mobile is that it allows you to quickly and easily engage in a conversation with your customers in real time. With this in mind, think outside of the call center when it comes to differentiating your customer service. Utilize Syniverse mobile customer-service solutions to gain higher-quality customer feedback and improve your business processes on a number of levels.
Curious to know what your customers thought of their last interaction with your brand? Design and send SMS-based polls that collect real-time feedback. This will give you the visibility needed to better track customer satisfaction and better understand what customers really want from your brand. If you need help along the way, our Professional Services team can help with strategy and execution support.
In a recent Harris Interactive poll, 64 percent of consumers with text-messaging (SMS) capabilities said they would prefer to use text messaging over voice communication as a customer-service contact method. For this reason, send updates to your customers such as abandon cart notifications or shipping updates. In turn, you’ll enhance customer satisfaction and provide visibility into their end-to-end journey with your company.
Are you 100 percent sure that the list of mobile phone numbers in your customer database is valid? Leverage Syniverse’s Mobile Identity solution to improve message routing and increase the accuracy of your customer database. The solution identifies whether customer phone numbers are mobile, landline or deactivated. Additionally, our Secure Enterprise Mobility solution ensures that any data coming to or from your business will remain secure through our private cloud-based network.