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Webinars On Demand

The Implications of 3G Sunsetting and the Power of Billing and Charging Evolution

Watch the replay where Syniverse experts explored both 3G sunsetting and BCE, offering operators practical insight into the critical impact they both have on the telecom industry in addition to the crucial need to take steps to prepare for the future of telecom.

PANELISTS:
Brian Beach - Director, IMS Services, Syniverse
Douwe van der Heij - Senior Director, Product Management, Syniverse

CATEGORIES: Mobile Network
LANGUAGE: English

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Navigating the End of 3G: Tips for Successful Migration

Listen to the webinar recording, hosted by Mobile World Live, to hear about how 3G network sunsets are coming. Plans by operators to retire legacy 3G networks are designed to reduce costs, accommodate increasing 4G bandwidth demands, and allow for the reallocation of spectrum towards newer technologies like 5G.

PANELIST:

Brian Beach
Director, IMS Services, Syniverse

CATEGORIES: Mobile Network
LANGUAGE: English

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5G

Committing To Our Carrier Customers: Advance Technology Through Innovative Means

How will new technologies and changes in mobile network support shape the future of telecommunications?

In this webinar, we explored the rapid evolution of one technology to the next and how to successfully navigate your business through these ever-evolving technologies.

PANELISTS:
Chris Wright , Vice President, Product Management
Brian Beach, Director, IMS Services

CATEGORY: 5G
LANGUAGE: English

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Webinar replay: Monetizing 5G Creating New Frontiers

Listen to our webinar recording to hear about current 5G adoptions, use cases, opportunities, security issues with IoT, 5G monetization and how to prepare for 5G success.

PANELISTS:
Pradeep Bhardwaj , Senior Strategy Director, Head of Industry Standards
Richard Hodges, Director, Product Innovation Lab

CATEGORY: 5G
LANGUAGE: English

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Understanding BCE in the Era of Roaming Transformation (Spanish)

The impacts of IoT have never been greater than they are today and that’s only going to continue to increase. Learn how this high-level automation solution will allow your customers to access and transfer data securely, across any format, making the entire monetization process frictionless and efficient.

This webinar video is in Spanish with English subtitles.

PANELISTS:
Agustin Hierro, Vice President Sales

Douwe van der Heij, Senior Director, Product Management

CATEGORY: Blockchain
LANGUAGE: Spanish

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Billing and Charging Evolution Update

Designed with the future in mind, BCE introduces a new level of flexibility to both charging and settlement models — a necessary attribute for meeting the evolving demands of emerging technologies such as 5G and the MIoT. With many operators in the process of evaluating and testing BCE, the time is now to familiarize yourself with the GSMA’s redefined standard to help you prepare for scalable growth.

Watch the replay, in which BCE chair Anna Gussmann interviews John Pawluk from Swisscom, the first official BCE compliant operator, about its experience with this new standard.

PANELISTS:
Anna Gussmann, Senior Director, Customer Products and Industry Relations
John Pawluk, Senior Wholesale Roaming Manager, Swisscom

CATEGORY: Blockchain
LANGUAGE: English

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Are you ready to monetize 5G and mobile IoT roaming?

Billing and charging for roaming is evolving. And so are the standards behind it. In this webinar, Syniverse covers all the upcoming changes, and how they will affect mobile operators.

PANELISTS:
Anna Gussmann, Senior Director, Customer Products and Industry Relations
Douwe van der Heij, Senior Director, Product Management

CATEGORY: Blockchain
LANGUAGE: English

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Monetize Roaming in an IP Centric World

5G and IoT will revolutionize the mobile industry and enable growth opportunities with many other industries as well. Whether you’re already preparing for the new technology or just starting to get familiar, there’s a lot to learn about how these new technologies redefine commercial models and other aspects of roaming monetization.

PANELISTS:
Anna Gussmann, Senior Director, Customer Products and Industry Relations
Douwe van der Heij, Senior Director, Product Management

CATEGORIES: Universal Commerce, clearing and settlement, blockchain
LANGUAGE: English

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Communication Platform as a Service CPaaS

CPaaS Concierge: A simpler, end-to-end communications solution at your service

CPaaS platforms integrate seamlessly with your business applications to allow for effective communications without the need for backend development. With new technologies that offer rules-based orchestration, you'll learn how each message can be designed to follow a workflow with built-in logic, real-time decision-making and fallback rules, ensuring successful delivery to your customer for optimal engagement.

PANELISTS:

Rick Carlson, Vice President Indirect Sales, Syniverse

CATEGORIES: CPaaS
LANGUAGE: English

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The Influence of Mobile Communication on Today’s Omnichannel Customer Experience

Mike Blanchard of SAS and Lorraine Twigg of Syniverse will cover the following topics:

  • What are the benefits of delivering a more connected mobile customer journey?
  • How do you achieve this connectivity and engagement across mobile?
  • When should you leverage analytics to optimize these experiences?
  • What makes the combo of SAS & Syniverse so powerful in the marketplace?
  • How does a channel rich environment save brands time and money?
  • What emerging technologies and use cases should you be aware of?
  • How you can get started integrating the joint solution into your operations today?

PANELISTS:

Lorraine Twigg, Vice President Indirect Sales, Syniverse
Mike Blanchard
, Senior Director and Head of Global Customer Intelligence Practice, SAS

CATEGORIES: CPaaS
LANGUAGE: English

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Conozca cómo HP conecta clientes creando espacios virtuales con una estrategia de CPaaS

MMA Impact Journey Mexico 2020 es un evento organizado por MMA Global, con el objetivo de discutir nuevas estrategias de engament y customer journet, en varios sectores de la industria. El evento cuenta con la participación de los mas grandes lideres de Marketing, Innovación y Tecnología, quienes debatirán sobre las nuevas estrategias que diseñarán el futuro postpandemico.

PANELISTS:

Marcelo Giuggiolloni
Senior Business Development, Syniverse

CATEGORIES: CPaaS
LANGUAGE: Español

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IoT

Everything in Transit Mapping the Customer Journey from Roaming to Revenue Growth

Syniverse experts discussed new ways to generate revenue throughout the customer journey, by monetizing IoT use cases spurred by the emergence of private networks and 5G technology. Additionally, the group discussed the significant industry impact of the IoT’s rapidly-accelerating ability to communicate, exchange data, and much more, leaving attendees with a clear view of how rural carriers can benefit from this increased connectivity, establish new customer use cases and increase profits.

PANELISTS:

John Merchant
Senior Director of Emerging Wireless, Syniverse

Kishore Korimilli
Product Management Director Senior Director, Syniverse

Douwe van der Heij
Product Management, Syniverse

CATEGORIES: IoT
LANGUAGE: English

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IT Pros Weigh in on IoT’s Role in Transforming Enterprises

IoT is becoming a key element of digital transformation for enterprises. After polling more than 200 top IT professionals on the topic, we have some interesting findings to share with you in our upcoming webinar.

PANELISTS:

David Hassman
Vice President of Strategy, Syniverse

Dan Klaeren
Senior Product Management Director, Syniverse

CATEGORIES: IoT
LANGUAGE: English

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Webinar Replay: MEF The Future of Messaging and Customer Experience

In this session, the focus was on the evolution of business messaging, including CPaaS, bots, omnichannel, virtual customer care agents, self-service and the arrival of person-to-business messaging. In addition to these topics, during the webinar, Jeff Bak, Vice President of Product Management at Syniverse, joins Tim Green, Features Editor at MEF, and Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS, to drill into customer experience and the role of mobile messaging for UPS' business.

PANELISTS:

Jeff Bak, Vice President of Product Management
Tim Green, Features Editor at MEF
Bryan Yag
, Global Retail and eCommerce Strategy Manager at UPS

CATEGORY: Mobile Messaging
Language: English

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Webinar Replay: Recompensas Digitais e SMS: saiba como isso pode mudar a sua estratégia de engajamento.

MMA Impact Journey Brasil 2020 é um evento organizado pela MMA Global, com o objetivo de discutir novas estratégias para engajamento e jornada dos clientes, em vários setores da indústria.

O evento conta com a participação dos maiores líderes de Marketing, Inovação e Tecnologia, que vão discutir novas estratégias que irão desenhar o futuro pós-pandemia.

Vinicius Cerqueira, diretor de Vendas da Syniverse, vai apresentar ao lado de Luis Bruno, diretor de Marketing da Minutrade, tópicos como:

  • Fidelização e Recompensas no Brasil
  • Experiência do Cliente
  • Micro recompensas e Mobile
  • Novas tecnologias: SMS verified e digital wallet

O Palestrante:

Vinícius Cerqueira, Diretor de Vendas da Syniverse
Luis Bruno, diretor de Marketing da Minutrade

CATEGORIA: Mobile Messaging
LÍNGUA: Portuguese

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Webinar Replay: Comunicaciones Efectivas para la Reincorporación Laboral

Las Empresas tienen la responsabilidad de priorizar la salud de la fuerza de trabajo, como así también velar por el bienestar colectivo de todos los empleados y de la comunidad con el fin de no dispersar el contagio.

En este Webinar, desarrollaremos las estrategias para incrementar la eficiencia de la comunicación con los colaboradores en tiempos del Covid, a través de los dispositivos móviles.

PANELISTS:

Marcelo Giuggiolloni - Syniverse
José Fernández Cueto - Digital Bold
Sergio Lopez Rojas - Digital Bold

CATEGORIES: Mobile Messaging
LANGUAGE: Español

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La banca y el e-commerce en tiempos de nueva normalidad

Los desafíos que la epidemia COVID-19 representa para la sociedad y la economía global son enormes. Las instituciones financieras se adaptan elaborando estrategias para que sus clientes cuenten con herramientas para enfrentar la crisis.

Accede a este webinar realizado junto a CPA Ferrere donde encontrará las mayores tendencias globales en e-commerce y estrategia de comunicación en la industria de banca mediante la utilización de una plataforma de comunicación como servicio.

PANELISTS:

Leonardo Saucedo - Vice President Sales -CALA Syniverse

Bruno Gili - Socio -CPA Ferrere

CATEGORIES: Mobile Messaging
LANGUAGE: Español

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Enhancing Customer Satisfaction (CSAT) in a Channel-Rich Environment through Mobile

In a time of global uncertainty, contact centers are playing a more significant role to support businesses, but in today’s digital world, customers prefer multiple channels of engagement and the ability to choose the most convenient contact option on the go. In this webinar, discover practical use cases on how future-proof technologies can securely, quickly and effectively provide a better customer experience.

PANELISTS:

Mathias Muehlfelder
Senior Director, Product Management

CATEGORIES: Mobile Messaging
LANGUAGE: English

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Webinar Replay: Omnichannel masterclass: Build experiences customers will love

This omnichannel masterclass will empower viewers to create customer journeys and interactions that can flow across a range of contact channels.

PANELISTS:

Mathias Muehlfelder
Senior Director, Product Management

CATEGORY: Mobile Messaging
LANGUAGE: English

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Como o varejo pode manter o ritmo de vendas na crise?

Tenha um panorama completo dos principais comportamentos do consumidor brasileiro durante a pandemia de Covid-19 e veja como ações de fidelização podem trazer resultados efetivos em um dos momentos mais complexos dos últimos 50 anos.

PAINELISTAS:
Vinícius Cerqueira, Diretor de Vendas da Syniverse
Fernando Gibotti, PhD, Fundador e CEO da GS Ciência do Consumo

CATEGORIA: Mobile Messaging
LÍNGUA: Portuguese

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FINTECH AMERICAS TV - Para líderes y transformadores de la industria financiera

Los líderes bancarios buscan los conocimientos, la orientación y las conexiones con sus pares para ayudarlos a comprender y gestionar la disrupción sin precedentes. Fintech Américas creó FATV para ayudar a reunir a líderes de toda la región para compartir ideas y mejores prácticas.

Estuvimos presentes con el fin de seguir conectados, aprender y compartir ideas, experiencias y mejores prácticas sobre cómo navegar esta disrupción épica.

También moderamos el Panel: “Cómo realizar Exitosamente la Reingeniería de tus Procesos de Negocios para Lograr la Transformación Digital”.

PANELISTAS:
Moderador: Pablo Mlikota, President Americas Region - Syniverse
Speaker: Santiago Jarrin, Chief Digital Officer - Banco Pichincha
Speaker: Javier Chacon, Gerente de Canales Digitales y Adquirencia - Promerica
Speaker:
Jaime Martínez, VPE de Negocios - Banesco

CATEGORÍAS: Mobile Messaging
LENGUAJE: Español

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RCS

Webinar replay: Take the experience of messaging to the next level with RCS

At last, the power of Rich Communication Services (RCS) is here. This emerging technology promises to revolutionize text messaging and give brands the ability to connect with their customers like never before.

PANELISTS:

Mathias Muehlfelder
Senior Director, Product Management

CATEGORY: RCS
LANGUAGE: English

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