The Definitive Guide to SMS Aggregators | Syniverse

The Definitive Guide to SMS Aggregators

Mobile communication is a crucial part of customer outreach. It offers unmatched efficiency and reliability by collecting multiple SMS routes into a single platform. 

With an SMS aggregator, businesses can effortlessly reach their target audience, deliver important messages in real time, and enhance customer engagement. This guide explores how SMS aggregators work, their features, benefits, and more.

What Does SMS Aggregator Mean?

SMS aggregators act as a middleman, providing seamless connections between enterprises and mobile network operators (MNOs). They enable companies to send SMS messages to customers through various network operators.

SMS aggregators hold established relationships and technical integrations with a wide range of global MNOs. Businesses send messages, which we promptly route to the right network operators. These operators then deliver the messages to the recipients. SMS aggregators take care of the entire process, confirming deliveries and managing connections.

What’s the Difference Between an SMS Aggregator and an SMS Gateway?

An SMS gateway is a platform for exchanging SMS messages between applications and SMS-capable networks. It acts as the bridge assisting in communication, making sending and receiving messages easy. 

Many confuse SMS aggregators and gateways with each other, but they have distinct roles. An SMS aggregator relies on an SMS gateway as part of its infrastructure to ensure the delivery of messages.

What’s the Difference Between Tier 1 and Tier 2 Aggregators?

The main difference between the tiers of SMS aggregators is their relationship with MNOs.

Tier 1 SMS Aggregators have direct relationships with MNOs, allowing them to send messages directly to the operators without a middleman. 

As a result, Tier 1 aggregators have an edge regarding delivery rates and speed. This is because they utilize direct routes, allowing higher delivery rates and faster delivery times than other aggregators. This makes them more reliable and capable of offering solutions such as delivery reports.

Tier 2 SMS Aggregators don’t have direct relationships with MNOs. Instead of sending their messages directly to the operators, they send them to Tier 1 SMS aggregators, who will forward them. The presence of more links in the chain can result in slower and less reliable delivery.

What Are the Features of a Bulk SMS Aggregator?

As a telecom company looking to become an SMS aggregator, these are the key features customers seek:

  • Global Coverage: With partnerships with mobile network operators worldwide, SMS aggregators can send messages to virtually any country, ensuring global coverage.
  • High Delivery Rates: They deliver messages efficiently, ensuring they reach the intended recipients without fail. Their primary goal is to achieve high SMS delivery rates and guarantee successful message transmission. With bulk messaging, businesses can easily send many messages simultaneously.
  • Sound Technical Framework: SMS aggregators have reliable server infrastructure. This so they can handle large volumes of SMS traffic while ensuring service without interruptions. They have implemented redundancies to ensure maximum uptime and minimize any potential disruptions.
  • Two-way Messaging: SMS aggregators often provide the convenience of two-way messaging. This enables businesses to easily communicate with customers by sending messages and receiving replies. 
  • Message Scheduling: SMS aggregators allow businesses to schedule messages in advance for delivery. 
  • Encoding: They must include encoding options to handle messages in various languages and with diverse character sets.
  • Reporting and Analytics: SMS aggregators offer delivery reports, providing detailed information on the status of SMS deliveries and success rates.
  • Integrations: SMS aggregators and Communication Platform-as-a-Service (CPaaS) providers offer APIs for integration. This enables businesses to integrate SMS messages into their applications, websites, or systems.
  • Security Measures: SMS aggregators have robust security measures in place to safeguard sensitive data. They should also be able to filter through spam to avoid messaging fraud.
  • Regulatory Compliance: This ensures that all messages are in strict accordance with the applicable laws and regulations.

How Do Businesses Use Bulk SMS Aggregators?

Businesses use bulk SMS aggregators in numerous ways to enhance their communication strategies and ensure prompt content delivery to their subscribers. Here are a few examples:

  1. SMS Marketing Campaigns: Businesses send promotional messages or exclusive offers directly to their subscribers’ mobile phones. They might send a text message providing a unique discount code to encourage purchases.
  2. Order Updates: E-commerce businesses can use text messages to inform customers about orders. This includes sending order confirmations, dispatch notifications, and delivery updates.
  3. Reminders: Service-oriented businesses can minimize no-shows by sending appointment reminders or follow-up messages.
  4. Customer Service: Businesses can utilize two-way SMS messaging to handle customer service inquiries efficiently. For instance, customers can check recent transactions by texting a designated short code.

Surveys and Feedback: SMS surveys can gather valuable customer feedback following a purchase or interaction with customer service.

Become a Bulk SMS Aggregator

Operators can generate new revenue streams from enterprise SMS marketing by leveraging our Messaging Hub. This propels your business model to new heights, opening up a new avenue of income.

Transform Your SMS with Rich Communication Services!

( Account Executive and Messaging Solutions Expert )

Craig Smith brings over three decades of experience in Telecommunications, of which 16 years at Syniverse where Craig has held several positions in Product Management as Sales, always being at the forefront of bringing new solutions to mobile carriers, helping them to optimize operations, revenues and profits. Craig is currently dedicated to promoting the next generations of the industries’ messaging ecosystem.



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