Impact
90% Rich messages are opened within 15 minutes<sup>1</sup>
90%
Rich messages are opened within 15 minutes1
Messaging
Engage smarter, not harder with RCS for Business
Interactive. Verified. Personalized. Revolutionize customer communication with RCS for Business.
What’s your message to the world? With Syniverse’s RCS for Business solution, it’s more than just text. Deliver personalized, trusted, and interactive messages that captivate and convert. From rich media to real-time analytics, we’ve got everything you need to create impactful conversations — right where customers are.
Reach
50% Expected RCS traffic growth by 2026<sup>2</sup>
50%
Expected RCS traffic growth by 20262
Growth
$8.7B Expected total revenue in 2029<sup>3</sup>
$8.7B
Expected total revenue in 20293
How it Works
Deliver messages that matter
Add momentum to your messaging — with rich, real-time communication tools.
Every message is an opportunity. Syniverse’s RCS for Business turns that opportunity into action with interactive buttons, rich media, and trusted delivery. Create lasting connections that drive results and build trust.
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Make Every Interaction Count
Use rich media and interactive buttons to engage customers where it matters most — on their phones.
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Expert Guidance
Seamlessly onboard, scale your messaging, and discover new use cases with our RCS for Business Professional Services.
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Build Trust with Verified Profiles
Show your customers they can rely on you with authenticated sender identities and trusted messaging.
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Optimize with Real-Time Insights
Track performance with detailed analytics, helping you refine your strategies for maximum impact.
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Unified Branding Experience
Maintain consistent messaging across SMS, email, apps, and more, while ensuring that customers always have access to the best possible experience.
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Handle Inquiries in Real-Time
Reduce response times and boost customer satisfaction with real-time chat features. Quick resolutions, memorable experiences, greater loyalty.
What is RCS in business messaging?
RCS (Rich Communication Services) in business messaging is a protocol that enables brands to send interactive, branded messages with high-resolution media, action buttons, and verified sender profiles directly in customers’ native messaging apps, enhancing engagement and trust.
What is RCS business messaging on iPhone?
RCS business messaging on iPhone, available with iOS 18.1 or higher, allows businesses to send verified, rich, interactive messages like promotions, appointment reminders, and delivery updates via the Messages app, but requires carrier support.
Should I have RCS on or off?
Keep RCS on for richer messaging features like high-quality media, read receipts, and interactive elements if your carrier and device support it; turn it off if you prioritize simplicity, universal compatibility, or have concerns about non-encrypted messages.
Why is RCS so important?
RCS is important because it offers advanced features like verified, branded messaging, high-resolution media, and real-time indicators, driving higher engagement rates for businesses and seamless cross-platform texting for users, bridging the gap between iOS and Android.
What does RCS mean in texting?
RCS stands for Rich Communication Services, a modern texting protocol that supports high-resolution media, read receipts, typing indicators, and group chats, providing an app-like experience in native messaging apps.
What's the difference between RCS and SMS texting?
RCS texting offers rich features like high-quality media, interactive buttons, and read receipts over data/Wi-Fi, while SMS is limited to 160-character text-only messages sent via cellular networks, lacking encryption and advanced functionality.
Insight
Unlock the Power of RCS
Ready to elevate your customer communication? Explore our guide to getting started with RCS for Business.
Insight
Discover the future of RCS for Business
Rethink communication strategies with this game-changing technology.
Blog
Empowering Your Business Messaging with Syniverse: Dive into RCS for Business
Let Syniverse Professional Services guide you every step of the way, from strategy and implementation to compliance and customization.
1 Nigam, A. (2024, August 12). Enter the Future of Messaging with RCS. Webengage. https://webengage.com/blog/enter-the-future-of-messaging-with-rcs/
2 Juniper Research. (2024, November 4). RCS Business Messaging Traffic to Grow 50% in 2025 [Press Release]. https://www.juniperresearch.com/press/rcs-business-messaging-traffic-to-grow-50-in-2025/
3 Juniper Research. (2024, April 11). Global RCS Business Messaging Market: 2024-2029. https://www.juniperresearch.com/research/telecoms-connectivity/messaging/global-rcs-business-messaging-market/