10th Annual Customer Experience Management Summit
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October 1 - 3, 2019

10th Annual Customer Experience Management Summit

Hilton Vienna Plaza, Austria

The mobile phone has forever changed the interaction between brands and consumers. Brands now have the power to take advantage of an diverse set of new channels to more quickly, personally and effectively connect with people than ever before.

At the 10th Annual Customer Experience Management Summit in Vienna, you’ll discover the proven, science-based best practices to capture this power and transform your mobile marketing efforts to create genuine relationships with your consumers. This customer experience event will host companies from different industries, such as retail, telecom, banking, insurance, aviation, automotive and hospitality, in order to discuss the topics related to designing a successful customer experience strategy. Join us as we #ShapeTheFuture of marketing.

Syniverse is a Gold Partner of the 10th Annual CX Management Summit and will have a major presence at the conference. Visit us at our meeting area and stop by to talk to one of our experts to learn how we’re the world’s most connected company, how we pioneer innovations that take businesses further, how our secure global network reaches billions of people and devices, and how our engagement platform powers the customized experiences of the future.

On Oct. 3rd at 11:30 a.m., be sure to catch Syniverse Senior Director, Product Management Director Mathias Muehlfelder presenting ways to exceed customer expectations through mobile.

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Mathias Muehlfelder

Senior Director, Product Management

Mathias will present: "Digitally transforming the consumer journey to exceed customer expectations"

Today your customers expect more than ever. Customers now want a relationship, not just a transaction. But there's a gap between what customers expect and what's being delivered. Unfortunately many businesses are struggling in their digital transformations. In this presentation, discover how focusing on the mobile area of your digital transformation has the greatest, immediate impact on your customer's experience.