Online Customer Portals and Trading Partner Services

Online Customer Portals


Trading Partner Services

Syniverse provides a free and simple-to-use port-out GUI that enables a rapid response and port completion. All initial port-out requests for Syniverse’s US-based mobile customers can be sent through the port-out GUI, and port-in and port-out for wireline or wireless forms can be requested through Syniverse’s help desk. The help desk is available on weekdays from 8 a.m. to 8 p.m. Eastern Time and is closed on major U.S. holidays. Contact information for the help desk is below.

Help Desk for port requests and responses: +1-888-338-7678
Email address to respond to a port request: portresponse@syniverse.com or use Syniverse Port-Out GUI
Email address to request a port: portrequest@syniverse.com
Email address to establish, change or update a trading partner: tradingpartner@syniverse.com

North American Porting Documents

Syniverse Port-Out GUI
Port-Out GUI ID Request Form

Port-Out GUI FAQ

Trading Partner Port Interface Workbook

Trouble Analysis Guide for Canadian Mobile Operators