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ACCOUNT TAKEOVER

Identify risks and protect users with Account Takeover

Resolve fraud and SIM swap instantly

Bad actors use sophisticated tactics to exploit mobile phones, hijack numbers, and impersonate customers, putting sensitive data and financial assets at risk.

Account Takeover (ATO) empowers you with a proactive solution to detect and stop unauthorized activities, like SIM swaps, before they threaten sensitive data.

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WHY SYNIVERSE

Add a vital layer of security to customer authentication

Stop mobile identity fraud instantly

Our ATO protection uses mobile network data via direct connections to instantly detect SIM swaps, port outs and device changes.

You can count on these advanced technologies to provide accurate, timely assessments that reduce fraud and false positives.

  • Mother and two young children snuggled on a sofa looking at a smartphone together, covered with a yellow blanket.

    Strong customer authentication

    Bad actors often attempt to make fraudulent online purchases using stolen personal information. ATO detects recent SIM changes, alerts your business to potential fraud, and enables additional verification before completing the transaction.

  • Woman with curly hair in a blue top focused on a laptop in a tech workspace with monitors displaying data in the background.

    Multi-layer data access protection

    If unauthorized users try to access personal healthcare or financial information, ATO works with other security layers to identify these high-risk events. This helps prevent exposure to sensitive customer data at the earliest possible stage.

  • Young red-haired woman in a green turtleneck sweater gazing thoughtfully at a smartphone indoors near a bright window.

    Full compliance with open banking laws

    Protecting sensitive data is essential in safeguarding customer privacy — and it’s required by open banking and financial laws. ATO helps ensure that you’re in compliance with PSD2 and similar regulations.

  • Businessman in a suit and glasses checking his smartphone while holding a takeaway coffee cup at a cafe counter.

    Seamless conversational commerce

    ATO adds a vital, extra layer of security within your existing points of contact without compromising the customer experience. It can also seamlessly integrate with chatbots to verify mobile identity before providing sensitive data or authorizing transactions.

BENEFITS

Safeguard your business with proactive takeover protection

Mitigate financial, legal, and reputational risks

A successful account takeover is a feeding ground for malicious actors. And the quest for cash gains is just one part of it.

Help your business defend against the growing threat of unauthorized account access with our robust ATO protection. We’ll help minimize risks to your reputation and bottom line, while keeping you compliant and building customer trust.

Reduce fraud costs

Identify high-risk events early with real-time alerts, even after other security layers have been penetrated. We verify identities through multi-factor authentication and detect anomalies in account access patterns. This serves as a critical last line of defense in reducing the financial costs associated with investigating and remediating fraud.

Increase customer trust

Our ATO protection runs continuous background checks to seamlessly protect customers, allowing you to deliver secure mobile experiences without disruption. This proactive account protection reinforces trust and strengthens customer loyalty.

Protect customer data

The impact of account takeover on individual customers can be devastating. By instantly detecting and responding to suspicious activity, you help prevent unauthorized access to your customers’ data, safeguarding their privacy and security.

Achieve PSD2 compliance

We make sure that you comply with PSD2 and other regulatory standards through robust authentication and advanced safeguards. These measures keep accounts protected and transactions secure.

DATA SHEET

Mobile Identity and Authentication

Account Takeover (ATO)

Add a layer of security to your customer authentication and prevent mobile identity fraud

FEATURES

Leverage real-time mobile operator and porting data

Stay secure with standardized, privacy-friendly features

Our ATO solution delivers powerful protection using up-to-the-minute carrier information and porting activity. You can rely on these advanced authentication methods to prevent unauthorized access and secure every transaction.

Developed with standardized, privacy-friendly data practices, our solution supports full regulatory compliance.

  • Configurable risk window

    User activity is timestamped across a flexible risk window, covering the critical first 24-48 hours for SIM swap fraud, and up to 72 hours for account takeover. You’ll have greater control and enhanced protection against evolving threats.

  • High and low risk differentiators

    Our API helps you easily identify potential account takeover threats with instant, clear yes/no responses that confirm whether a high- or low-risk change has occurred. Make fast, informed decisions that strengthen your security posture.

  • Zero-knowledge API

    Strengthen your account security with our zero-knowledge API. Designed for simplicity, only a yes/no response is required to detect changes. You’ll have fast, secure account takeover risk assessments — without exposing sensitive user data.