FacebookTwitterLinkedIn skip to content

Frictionless Authentication

Enhance security & protect CX with Frictionless Authentication

Verify users with ease

Frictionless Authentication (FA) offers a cutting-edge solution for secure customer authentication. It reduces reliance on methods like SMS One Time Passwords (OTPs) that are susceptible to phishing attacks.

Utilizing MNO-developed technology, FA helps transform and enhance customer security in a way that’s both cost-effective and seamless for users.

Let's Connect

Why Syniverse

More security for your business without compromising CX

Seamless auto-verification. No customer input required.

Customers want frictionless experiences, not extra steps. Our industry-leading FA services leverage direct, secure connections to authenticate users with ease — enhancing security without disrupting their experience or flow.

  • Smiling woman with glasses using a smartphone in a sunlit kitchen

    Built on the Standardized Global System for Mobile Authentication

    FA uses an underlying technology originally developed by MNOs to identify users. Using secure, carrier-grade signaling protocols, these capabilities are leveraged in a standardized way, without compromising privacy.

  • Person holding a smartphone displaying a credit card payment app, tapping it against another person's card reader at a counter.

    Activated at sign-up, login, or transaction

    Validate that a user's subscriber identity module (SIM) is both actively connected to the mobile network and not spoofed or cloned, without customer intervention.

  • Three friends laughing and sharing coffee and takeout food at an outdoor table surrounded by greenery on a sunny day.

    Two-layer verification that happens in the background

    We automatically verify each device using the enterprise-provided number, while the MNO uses the URL connection to ensure authentication.  

  • Older man in glasses and sweater leaning over a table helping a young boy with a tablet in a modern industrial-style loft.

    No user interaction required

    There are no OTPs so there’s nothing for fraudsters to phish. No extra steps means the user experience is truly seamless. 

Benefits

Effortless, cost-effective authentication

A win for your customer — and for you

FA speaks for itself. Your customers don’t need to wait for an OTP message. Or remember a password.

Improve activation and reactivation rates while bringing down transaction volumes with this highly cost-effective method that fuels conversion growth through enhanced customer experience.

Improve security and user experience

Your customers are automatically authenticated by MNOs based on their smartphone data connection and device details. The risk of unauthorized access and fraud is reduced, and the customer experience is simplified.

Stay one step ahead of bad actors

OTPs have caught the attention of bad actors. When you employ FA as the default, there’s nothing to phish, so your customers are safer. Fewer password-related issues also make FA a cost-effective alternative to messaging-based authentication.

Boost registration and conversion rates

Multi-step account set up can lead to frustration. FA simplifies mobile registration, instantly verifying the mobile number in the background, without customer intervention. The results — higher completion rates, minimized drop-offs, and increased customer trust.

Features

Leverage MNO-developed, precision technology to identify subscribers

Shut out fraudsters and propel CX

Our cloud-based FA leverages MNO user identification technology in a standardized way for faster authentication, without compromising privacy. To avoid privacy abuse, MNOs have an added approval process that validates end customers and use cases. 

  • Cloud hosting for scalability

    FA is hosted on the cloud, enabling easier updates, high availability, and consistent, reliable performance. It’s ideal for large businesses, with cutting-edge capabilities that help keep us in sync with your evolving needs.

  • Tried and trusted MNO technology

    MNOs have used FA privately for many years to authenticate their own subscribers. Now, as an MNO-trusted partner, we can offer it directly to you.

  • Faster authentication

    On average FA takes less than half the time of SMS OTP-based authentication. Since the user’s device is verified directly with the mobile network, there’s no wait time for manual inputs, delivery responses, or potential network issues.