MESSAGING
Engaging messaging solutions for retail and e-commerce
Drive engagement. Convert with confidence.
In retail, timing is everything. Shoppers expect personalized, real-time interactions — whether they’re browsing online, picking up curbside, or walking into your store.
With Syniverse, you can meet them where they are.
Our enterprise-grade messaging solutions for retailers help you streamline promotions, confirm transactions, and nurture loyalty across the customer lifecycle.Powered by omnichannel delivery and automation, we turn communication into conversion.
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Reach, convert, and retain shoppers
From promotions to loyalty rewards, our omnichannel messaging solution helps you turn shoppers into repeat buyers. Deliver personalized offers and updates via SMS, MMS, RCS, WhatsApp, Push, and more — when and where they’re most likely to engage.
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Automate the experience and reduce friction
Retail teams run lean. With Syniverse, you can automate order confirmations, delivery updates, and customer support workflows — all from one centralized messaging dashboard.
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Stay agile and scale for demand spikes
Whether it’s holiday sales or a new product drop, our messaging solution helps ensure that messages get delivered, regardless of spikes in volume.
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Secure communications across the customer journey
Make trust your default setting. Our no-compromise security features mean no compromises to the customer experience. Choose features that fit your business and protect against a wide range of threats: One Time Passcodes, Silent Network Authentication, Phone Number Verification, KYC Info Match, and SIM Swap Protection.
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Partner with retail messaging experts
With decades of telecom experience and 24/7 global support, Syniverse is more than a platform — we’re a partner. Our Professional Services team works with you to navigate omnichannel best practices, data privacy regulations, and customer engagement strategies tailored for retail.
Personalize the journey from discovery to delivery
Send messages that convert abandoned carts into customers
Retail moves fast — and so do your customers. Our global messaging infrastructure, with 260+ direct carrier connections, lets you deliver time-sensitive messages that cut through the noise.
From personalized promos to order updates, our solutions reduce cart abandonment, improve fulfillment experiences, and build brand loyalty at scale.