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Webinar Replay

Enhancing CSAT in a Channel-Rich Environment Through Mobile

Enhancing CSAT in a Channel-Rich Environment through Mobile

In a time of global uncertainty, contact centers are playing a more significant role to support businesses, but in today’s digital world, customers prefer multiple channels of engagement and the ability to choose the most convenient contact option on the go. In this webinar, discover practical use cases on how future-proof technologies can securely, quickly and effectively provide a better customer experience.

  • Direct 50% of contact volume to online self-service tools and real-time two-way chat
  • Improve customer response times by 99%
  • Improve cost and time savings with a channel-rich environment
Webinar Replay
Panel Speakers
Matthias Muehlfelder
Senior Director, Product Management
Panelist

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