Introducing WhatsApp Into Your Passenger Communications Strategy
With more than two billion users worldwide across 180 countries, WhatsApp is one of the most popular communication channels in the world.
In this webinar, you'll hear from Syniverse, 15below, and Meta – three technology leaders in their fields – as they discuss the power of WhatsApp and why it’s so important that travel brands embrace one of the world’s most highly-used communications platforms.
In this webinar, we cover:
-
How using WhatsApp for messaging can help reduce costs and calls, whilst retaining the ‘personal touch’ that boosts customers satisfaction and loyalty.
-
Why it’s incredibly important that your passenger communications reach travelers using the platforms that are relevant to them, depending on where they are in their journey.
-
Real-world examples of how travel brands including Avis, Iberia and Spirit have used WhatsApp to help customers save time, improve convenience and solve requests at the first point of contact.
-
Discussions about potential future platform innovations including two-way dialogue, chatbots and voice messaging.
If you have any questions after watching this video, please do not hesitate to contact us. We hope you enjoy and please reach out anytime to have a conversation on how Syniverse can help you achieve your personalized business goals.
