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Reach your customers using WhatsApp—one of the world's largest social messaging platforms.

More and more mobile users around the world prefer messaging over voice calls. And while the trend may have started between friends and family, now consumers are also preferring to interact with businesses in the same way.

Beyond just messaging, social messaging apps, like WhatsApp, have become the preference for all types of conversations—whether between individuals or groups—allowing the user to create the experience they want with photos, videos and other interactive features.

With over 2 billion WhatsApp trusted users around the world and availability in 180 countries, it’s more important than ever to be available where customers are, and where they want and expect to interact with you.

Reach
Two billion active monthly WhatsApp users in 180 countries send an average of 100 thousands messages each day.
2B
Engagement
70% of WhatsApp users check the platform on a daily basis.
70%
Connection
175 million people message a WhatsApp Business account every day.
175M
Provide faster, seamless customer care.

WhatsApp Business API enables businesses to handle requests through rich conversations at scale. Some of the top benefits include:

  • Faster resolutions
  • Improved customer experiences
  • Reduced operational service costs
  • Increased efficiency using automation and AI
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Deliver proactive notifications customers want.

Consumers are inundated with information, so it is essential to send messages that are relevant and valuable to their buyer journey. WhatsApp provides various templates to streamline and create consistency across messaging, such as:

  • Issue resolutions
  • Shipping and tracking
  • Ticket
  • Appointments
  • Alerts
  • Account services
  • Personal finances
  • Payments
  • Reservations
  • Transportation
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WhatsApp brings value to your business—and to your customers.

Operational Costs

By leveraging chatbots, nearly 80% of inquiries can be addressed without involving a voice call, reducing the volume of incoming calls and associated operational costs.

Improve Productivity and Efficiency

Automation and AI streamlines processes so businesses produce quickly and efficiently with enhanced precision and accuracy.

Increase Customer Satisfaction

Quality services like instant customer care chat and personalized notifications create positive customer experience and strengthened loyalty.

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Why Syniverse?

As one of WhatsApp’s business solution providers, we provide our customers with seamless connectivity to our communications platform—enabling businesses to start sending messages to their customers across the world nearly instantly.

Security and Scalability

We can easily support the largest enterprises to scale globally while keeping the highest security standards.

Global Experience and Expertise

We have the experience and expertise to guide businesses on their mobile-first global strategies, compliance requirements, regulations, and more.

White-Glove Services

We provide the level of support our customers need, regardless of where they are in their digital transformation journey.

Co-Creation Partner

We are built with a team of innovative, solutions-focused advocates who co-create and build with the future in mind.

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Related Products

We have multiple solutions to meet any business need. Explore your options and see what Syniverse can do for you.

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