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Simplify your digital transformation with a communications platform that meets you where you are.

Syniverse CPaaS (Communications Platform as a Service) Concierge is a cloud-based, omnichannel messaging platform that connects businesses to their customers in a more meaningful and simplified way.

Through a single platform and a library of connectors, businesses can sync their own applications with their communications to reach all of their customers instantly through the mobile channels of their choice.

Our CPaaS solution is designed to simplify and accelerate digital transformations, regardless of where a business is in their journey. With our flexible, plug-and-play approach, businesses can customize the platform to fit their budget, capabilities, unique requirements, marketing strategies, and CX needs.

Enhanced Engagement
Increased mobile opt-in database by over 40% for a global airlines using relevant, profile-based messaging.
Increased Revenue
Drove $1.2 million in revenue attributed to a single mobile marketing campaign.
Greater ROI
Achieved a return of 34 times the investment into an SMS campaign for a specialty retail chain.
Reach more customers on more mobile channels around the world.

As no single mobile channel reaches all your audience, it is important to connect to as many mobile channels as possible to ensure you can deliver a positive customer experience to anyone, regardless of the mobile channel they prefer.

A cloud-based platform like CPaaS Concierge allows businesses to create omnichannel messaging campaigns and connect across the globe, instantly, to communication channels like:

  • SMS
  • MMS
  • Voice and video
  • Push notifications
  • Facebook Messenger
  • WhatsApp
  • WeChat
  • RCS
  • and more!
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Simplify your customer engagements with CPaaS Concierge.
  • No overhaul needed - Enables you to quickly deploy messaging programs without development
  • Everything in one place - Unifies and streamlines messaging to get a single view of customer communication
  • Built with orchestration - Integrates into existing applications to create meaningful message workflows
  • Future-ready - Allows businesses to become and remain agile as new technologies are adopted
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Customize a CPaaS solution that works for you.
  • Ready-to-Use - Ready-made CPaaS solutions that optimize success for specific use cases and industries
  • Modular Approach - Flexible solution to piece together the features, products, and capabilities you need
  • Co-Created - Customized messaging workflows built with our team of experts to meet your specific business needs
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Deliver each message intelligently using Syniverse Orchestration.

When you send a message to your customer, what happens next?

With Syniverse Orchestration, communicating effectively with your customers has become even easier. Using predetermined rules and pairing CPaaS with real-time decision trees through AI, each message follows an automated, customized workflow that ensures it is delivered on the right channel, at the right time, and to the right person.

  • Business applications are harmonious with the communications you send
  • Messages are built-in to each touchpoint of the customer journey, tailoring every experience
  • Pertinent information is automated and delivered just at the right time
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Related Products

In addition to our Communications Platform as a Service (CPaaS) offering, have multiple solutions to meet any business need. Explore your options and see what Syniverse can do for you.
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