MESSAGING
A versatile omnichannel messaging solution to reach your customers, wherever they are
Build the next generation of your customer communications: Rich, relevant experiences that will resonate with your audiences — delivered on an intelligent, scalable messaging solution that helps control costs and increase performance.
Our platform is the single, power-packed platform you need to drive a unified, 360° messaging strategy. With multiple channels and intelligent back-end tools, you’ll build cohesive experiences more efficiently than ever.
Our solution puts valuable data and insights in your hands, strengthening audience intelligence – and letting you improve campaign performance over time.
Go beyond text. It’s time to unlock a new frontier of rich formats and personalization that you can deploy in high-leverage moments to lock in loyalty and spark action.
Never miss the mark. With our solution, you can easily fine-tune the right message for the right moment, creating a premium impression of your brand — all powered by efficient, scalable architecture.
Our solution works as a control panel for your communications, letting you plot strategic campaigns, control costs, and intelligently lean into your most important customer engagement strategies.
WHY SYNIVERSE MESSAGING?
Bring everything you need for in-the-moment, personalized communications under one umbrella.
It’s a complete solution, backed by rigorous security and decades of experience.
Many channels; one solution
Manage the breadth of your customer communications from a single source, giving you a simple way to get the most out of every channel.
Amazingly relevant experiences
With intelligent personalization features and access to critical, high-engagement channels, you’ll deliver the messages that hit home and improve engagement.
Powerful insights
Measure campaign performance and get insights into your customers’ needs. Our Messaging Channels solution lets you harness analytics to hone your messaging experiences over time.
Secure from the ground up
Security and compliance are at the heart of everything we do. You'll rest easy knowing you’re delivering peace of mind with every message that moves through our ecosystem.
Scalable and integrated
Our solution is built to fit your business. Built on flexible infrastructure, you’ll be able to easily add new capabilities and integrate into existing Salesforce, Microsoft, and many other workflows and tools.
Work with experts
Using our messaging tools means you’ll have access to our in-house experts: decades of expertise at your side to help you optimize your programs and get the most out of our solution.
Syniverse supports SMS and MMS for broad compatibility, the WhatsApp Business API for conversational messaging, RCS for Business for rich interactive experiences (e.g., carousels, suggested replies), and 10DLC for compliant US A2P SMS. This omnichannel approach ensures fallback routing, such as RCS to SMS, for optimal delivery across devices.
Through intelligent features that integrate customer data from CRM systems, allowing dynamic content insertion (e.g., personalized offers using variables). AI-driven personalization analyzes user behavior to determine the most relevant timing and channel selection, improving engagement without manual effort
Real-time dashboards track metrics such as delivery rates, open and read receipts (especially in RCS and WhatsApp), click-throughs, and conversions. Insights include audience segmentation and campaign performance trends, which help refine strategies.
Yes, Syniverse's omnichannel messaging solution is designed with end-to-end encryption, secure APIs, and compliance tools for TCPA (for 10DLC), GDPR, and HIPAA (implied for healthcare). Features such as opt-in management and audit logs help protect against spam fines and data breaches.
Native integrations via APIs and pre-built connectors enable seamless workflow embedding. For example, you can trigger WhatsApp messages from Salesforce campaigns or sync RCS interactions with Microsoft Teams. Setup involves API keys and webhooks for bidirectional data flow, with documentation provided for quick implementation.
Use Syniverse's WhatsApp Business API for scalable messaging: register via their portal, obtain approval from Meta, and integrate using APIs for templates, broadcasts, and chatbots. The solution is cloud-hosted for convenience and includes features like opt-in verification to maintain compliance.
Our in-house experts provide strategy consultations, A/B testing guidance, and performance audits. You can access help via our contact form or use our Developer Community for technical assistance.
Yes, Syniverse's RCS Business Messaging (RBM) supports verified sender IDs, rich media, and analytics. Advantages include high engagement, greater trust and authenticity, and GSMA compliance; it is ideal for interactive customer service as RCS adoption grows globally.
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