Fraud can happen anytime, anywhere. The key to fighting any instance of fraud, and stopping it in its tracks is responding as quickly as possible when suspicious activity is detected and verifying whether or not a transaction is valid. Businesses are not only struggling to fight the losses incurred by fraud but also to meet the demands of customers to protect their assets and be a brand that customers can trust.

The best, most effective way to have this instant, real-time communication with your customers is through SMS fraud alerts, as text messaging...

• is the most used messaging channel in North America than any other mobile channel
• has an open rate of nearly 98%

• gets read in under 3 minutes 90% of the time
• receives a 209% higher response rate than phone, email, or Facebook (TechJury)

Not only that, with Syniverse’s fast, reliable messaging, you can count on these critical messages to be delivered and receive responses back quickly, so you can take the action needed to either deny or approve the transaction in question. In fact, many of our financial institutions’ customers have reported that text messages are delivered so quickly that customers are frequently still standing at the register when they were responding to the fraud alert.

Check out how we turn problems into solutions for our financial customers through this customer success story.