Nour Al Atassi joined Syniverse in 2013 and leads the company’s business in the Middle East as Regional Vice President and Managing Director, Middle East and Africa. Mr. Al Atassi brings more than 10 years of leadership experience with top technology companies. Prior to joining Syniverse, for six years he served in senior sales positions for MACH, before it was acquired by Syniverse. Previous to that, he served as Business Development Manager at HumanSoft, where he headed sales for the latest technologies in training and human resources development systems. Mr. Al Atassi holds a bachelor’s degree in business administration from the University of Balamand in Lebanon and an MBA from the University of Wales in the U.K. He is a frequent speaker at the GSMA Arab World Summit and other industry events in the Middle East and Africa.
- – Regional Vice President and Managing Director, Middle East and Africa
- – Senior Technology Manager, Next-Generation Solutions
Brian leads the development of Syniverse’s IP Services Interworking Hub for RCS (Rich Communication Services) and VoLTE (Voice-over Long-Term Evolution) over IPX (Internet Protocol Packet Exchange), a technology solution that provides a range of next-generation services for a faster and more media-rich mobile experience over IPX. He joined Syniverse in 2005 as a part of the Research and Development team and at that time began working with IMS (Internet Protocol Multimedia Subsystem) and next-generation messaging, leading the technical aspects of the Fixed Mobile Convergence Alliance (FMCA) global presence and IMS trials. Mr. Beach also played a role in the early phases of Syniverse’s Advanced Messaging Hub and Wi-Fi Talk & Text solutions. He has been involved in RCS since 2009 and has attended a number of industry conferences and work groups to advance new RCS technologies and standards. Mr. Beach holds a Master of Science in computer science from the University of Tennessee.
- – Senior Technology Director, Innovation and Solution Development
As Senior Technology Director of Innovation and Solution Development, Pradeep Bhardwaj serves as a senior technology adviser who oversees strategic initiatives to advance leading-edge technologies and standards, such as LTE and VoLTE, for Syniverse and its customers. Mr. Bhardwaj joined Syniverse in 2005 and has built a career that encompasses more than 25 years of senior positions for leading telecommunication companies and industry associations. Prior to coming to Syniverse, he served in several solutions architect and consultant positions for companies that included Airtel, NEC, Oracle and Alcatel-Lucent. Moreover, Mr. Bhardwaj has a long record of achievement with the GSMA, for which he served as Chairman of the Hubbing Provider Interworking Group from its inception to its end. He has a bachelor’s degree in electronics and telecommunications engineering.
- – Vice President, Advanced Signal and Network Interoperability, Mobile Transaction Services
Mun-Kein Chang joined Syniverse in 2014 and brings more than 15 years of experience in managing the development of advanced IPX and mobile network services. As Vice President of Advanced Signal and Network Interoperability, he helps lead Syniverse’s Network line of business, which includes Syniverse’s LTE and IPX solutions. Prior to joining Syniverse, Mr. Chang led the development of IPX data network services and solutions products for 11 years as Executive Vice President of Product Management at Aicent, which Syniverse acquired in August 2014. Previously, he was Regional President of Asia Pacific for GRIC Communications and was responsible for sales, marketing, operations and technical support for all GRIC customers and partners in the region. Before GRIC, he worked at Tandem Computers, providing consultation and professional services to major banking and telecommunication companies, and also held senior roles at Zenith Data Systems’ and Hewlett-Packard’s Asia-Pacific divisions. Mr. Chang holds a Bachelor of Science in electronics and communications engineering from the University of Surrey and also has a diploma in electrical engineering from Singapore Polytechnic.
- – Chief Marketing Officer
Mary Clark was named Chief Marketing Officer in early 2014 and leads Syniverse’s product marketing, corporate communications, branding, digital strategy, strategic events and industry relations. Previously, she served as Senior Vice President of Next-Generation Roaming Services and Standards, and, prior to that, Senior Vice President of Roaming. In these roles, Ms. Clark spearheaded new product introductions in Syniverse’s Real-Time Intelligence and strategic consulting services, defined Syniverse’s LTE strategy from concept to product introduction, and played a strategic leadership role in Syniverse’s acquisition of MACH. Prior to joining Syniverse, in a career in mobile that has spanned more than 20 years, she held several executive-level positions at MACH, CTIA-The Wireless Association, Cibernet and CellularOne. Ms. Clark is an Associate Director for the Competitive Carriers Association and also serves on the CMO Council North America Advisory Board. She earned a Bachelor of Arts in communications from the University of Delaware.
Twitter handle: @SyniverseCMO
Upcoming Speaking Engagements: Mobile World Congress
- – President of Global Sales and Service, and Chief Sales Officer
Alfred de Cárdenas joined Syniverse in 2008 and leads the company’s global sales, implementation, and customer support. He also leads Syniverse’s Enterprise and Intelligence Solutions organization, a business unit dedicated to specialized solutions for enabling brands and social networking companies to better engage mobile users. Prior to being named to his current roles, he served as Chief Operating Officer for two years and oversaw Syniverse’s roaming, messaging and network lines of business as well as the company’s global sales teams and customer accounts. Previously, Mr. de Cárdenas was President, Global Sales and Customer Support, and also led Syniverse’s worldwide sales strategy and customer account management. Before joining Syniverse, he held a number of leadership roles in the global telecommunications industry over a 25-year-plus career. These included a number of senior roles with Nortel Networks, including General Manager of Converged Multimedia Networks and several vice president positions in carrier support and operations, sales, marketing, customer care, and network operations. Mr. de Cárdenas began his career as Senior Engineer for Southern Bell. He earned a bachelor’s degree in industrial and systems engineering from Florida International University and an MBA from Nova Southeastern University.
- – Chief Technology Officer
Joe DiFonzo joined Syniverse in August 2008 and serves as the company’s Chief Technology Officer. He had previously served as Senior Vice President of Enterprise Mobility Solutions, leading the creation and implementation of advanced mobility solutions for enterprise customers and Internet service providers globally. Prior to joining Syniverse, Mr. DiFonzo spent 15 years at Convergys, most recently holding the position of vice president of innovation. In this role, he was responsible for developing industry solution offerings for advanced customer care based on internally developed and partner technologies. He also has held telecommunications technology positions at SHL and CBIS. Mr. DiFonzo earned his bachelor’s degree in computer science from the University of Central Florida and has served on the advisory board for the TeleManagement Forum.
- – Vice President, Mobile Subscriber Engagement
Kyle Dorcas joined Syniverse in 2013 and currently serves as Vice President, Mobile Subscriber Engagement. For more than 20 years, Mr. Dorcas has served in leadership positions within the mobile industry, beginning his career by helping to introduce new military communication products with General Dynamics. Mr. Dorcas’s career brings diverse experience across many sectors of the mobile ecosystem, and he has worked on the RAN, the core network, and mobile devices during tenures at Nortel and BlackBerry. He is a graduate of the Royal Military College of Canada.
- – Senior Director of Product Management, Mobile Transaction Services
As Senior Director of Product Management, Mike Furey leads the IPX and Diameter Signaling product portfolio within the Syniverse Mobile Transaction Services organization. Mr. Furey is responsible for global product management, new solution development and strategy in the IPX transport and LTE roaming space. During more than 16 years with Syniverse, he has contributed to the rollout of innovative solutions for global signaling, messaging, and mobile data roaming; led product management teams; built a global sales solutions engineering team; and designed many of Syniverse’s original global signaling and backbone network systems. Prior to joining Syniverse, Mr. Furey spent time as a network engineering manager for the U.S. Department of Defense, was a senior engineering consultant for Engineering Data Systems, and proudly served as a Corporal in the United States Marine Corps.
- – Vice President, Risk Management
Joseph George was named Vice President, Risk Management, in 2016 and leads Syniverse's global strategy, sales, and product management for solutions that help service providers control their risks related to fraud and security, accurately capture revenue for all their services, and prevent revenue leaks in their business. He joined Syniverse in 2010 and brings more than 14 years of experience in the design and deployment of risk management solutions for communication service providers globally. Prior to his current position, he served as Senior Director, Revenue Assurance, at Syniverse for six years. Before joining Syniverse, he served in a number of senior sales, engineering and project management roles at companies including Xintec, Subex and CSG International. Mr. George holds a Bachelor of Engineering from the University of Pune and speaks regularly on the topic of revenue assurance and fraud management at industry events.
- – Solutions Director
Jason Gerardi joined Syniverse in 2007 and currently leads Syniverse's regional Solutions Engineering Team. Working closely with business development, product management and sales leaders, his team helps drive new business revenue with the creation and enhancement of customer solutions. Mr. Gerardi previously served as Manager of Solutions Engineering and Solutions Engineer at Syniverse. Prior to joining Syniverse, he was an Account Executive at AT&T, where he sold global IP networks running mission-critical data applications. Prior to AT&T, he worked as a Cisco Certified Network Engineer at IBM. Mr. Gerardi holds a bachelor's degree in management information systems from the University of South Florida.
- – Senior Director, Industry Relations
As Senior Director of Industry Relations and GSMA Liaison Officer, Christer Gullstrand is responsible for managing Syniverse’s involvement in developing industry standards, particularly for the company’s collaboration with the GSM Association. For more than 15 years, he has played key roles in the creation of a variety of international roaming standards, including TAP2+, TAP3, RAP, NRTRDE, RAEX, roaming hubbing, and RTDR. In addition to regularly speaking at industry events, Mr. Gullstrand has served as chair of the Transferred Account Data Interchange Group (TADIG), from 2000 to 2012, and also has experience leading many other GSMA subgroups, working parties, and task forces. He currently serves as chair of the GSMA Technical Data interchange Specifications subgroup. Mr. Gullstrand began his telecom career with Ericsson Radio Systems in 1986 and spent time as a Project Manager for Telia Research and a Director of MACH before joining Syniverse in 1996. He earned his master’s degree in electrical engineering from the Lund Institute of Technology in Sweden.
- – Corporate Vice President and Managing Director of Asia Pacific, Enterprise and Intelligence Solutions
George Guo joined Syniverse in 2013 and in Asia Pacific leads the company’s Enterprise and Intelligence Solutions organization, the business unit that delivers highly specialized solutions for enabling brands and Internet companies to better engage mobile users. He brings more than 20 years of leadership experience in managing telecommunication and technology companies in both Asia and North America. Prior to joining Syniverse, Mr. Guo was with Neustar for 13 years, where he was a founding member and held a number of senior positions, including Corporate Vice President and General Manager of Asia Pacific, Vice President of Advanced Services, and Chief Information Officer. Earlier, he served as Chief of Technical Operations at Lockheed Martin and Manager of Software Engineering at MCI. Mr. Guo holds an MBA from Northwestern University in the U.S. He also serves as a member of the Board of Trustees at the International School of Beijing.
Upcoming Speaking Engagements: Digital Travel APAC
- – Vice President, Mobile Engagement and Protection Strategy, Enterprise and Intelligence Solutions
Fatema Hamdani joined Syniverse in 2009 and has more than 15 years of experience in sales, marketing, strategy and mobile solutions management. As Vice President, Mobile Engagement and Protection Strategy, in Syniverse's Enterprise and Intelligence Solutions organization, she enables brands to better engage mobile users through the delivery of highly specialized solutions using tools like two-way text messaging, push notification, and Passbook and Google wallet integration. Ms. Hamdani is also currently serving as Interim Vice President, Strategy and Sales, Europe, Mobile Engagement and Protection, and is responsible for leading Syniverse’s solutions for brands in Europe. Previously, she was Executive Director, Enterprise and Intelligence Mobile Solutions, and managed Syniverse’s solutions for Fortune 500 global brands, such as American Express, Macy’s and Starwood, to enhance customer engagement. Prior to joining Syniverse, Ms. Hamdani was a partner at Ishi Systems, a technology consultancy firm that she helped build, and served as Regional Sales Director at Optaros, a digital solutions company. She holds a bachelor’s degree and an MBA in marketing and information services from Columbia University, and she was named one of Mobile Marketer's “Mobile Women to Watch in 2014” (www.mobilemarketer.com/cms/lib/19073.pdf).
- – Senior Director, Mobile Engagement
Rob Hammond joined Syniverse in 2013 and has more than 28 years of global leadership experience in enterprise strategy, product management, sales and engineering, with a special focus in mobile and enterprise applications. In helping brands unlock the value of mobile, Hammond is one of the leaders in Syniverse’s Enterprise and Intelligence Solutions, the business unit that enables brands and mobile service providers to better engage mobile users. During his tenure at Syniverse, Hammond has helped lead the development of products from inception to launch for such areas as A2P messaging, campaign management and fraud prevention. Prior to Syniverse, he served in leadership roles for several of the world’s largest mobile and technology companies, including Microsoft, Sprint and Motorola. Hammond is currently a doctoral candidate at the Muma School of Business, University of South Florida, with expected graduation in 2017. He also holds a Master of Business Administration, a Master of Science in engineering, and a Bachelor of Science in electrical engineering.
- – Vice President, Enterprise Solutions
Alastair Hanlon oversees Syniverse’s relationship with MasterCard, working with the global payment card transaction company to deliver new, innovative mobile solutions that help enhance customer engagement and improve the payment experience. Dr. Hanlon joined Syniverse from Amdocs, where he was part of the marketing leadership team responsible for customer engagement, market intelligence and strategy. Prior to Amdocs, he held a variety for senior roles with Convergys in the areas of product management, marketing and business development. He joined Convergys through its acquisition of Geneva Technology in 2001. Dr. Hanlon holds a Ph.D. in magnetic resonance imaging (physics) from the University of Cambridge.
- – Executive Director, Global Sales, Latin America
Agustin Hierro joined Syniverse in 2010 and has more than 15 years of experience in sales management. As Executive Director of Global Sales for Syniverse’s Latin America operations, he oversees the company’s sales strategy and delivery in more than 20 countries. Prior to joining Syniverse, Hierro served in a number of senior sales positions for leading telecommunication and technology companies, including Global Crossing, Movicom BellSouth, AT&T and Telecom Argentina. He holds a bachelor’s degree in marketing from Universidad de Ciencias Empresariales Y Sociales in Argentina and a graduate degree in business management from Pontificia Universidad Católica Argentina.
- – Executive Vice President, Global Product Management and Development
David Hitchcock joined Syniverse in 2007 and serves as Executive Vice President, Global Product Management and Development, responsible for leading Syniverse’s investment in key growth areas, development of new products and managing the profitability of the company’s product lines. Previously, Mr. Hitchcock was Syniverse’s Chief Financial and Administrative Officer. Mr. Hitchcock has over 25 years of experience in corporate finance, mainly with AT&T and Lucent Technologies, holding a wide range of key financial leadership roles, including Chief Financial Officer of North America for Alcatel-Lucent, Corporate Controller for Lucent Technologies and Business Operations and Financial Vice President for Lucent Worldwide Services. Mr. Hitchcock is a member of and has previously sat on the Board of Directors for the Florida Institute of Chief Financial Officers. He earned both his bachelor’s degree in accounting and master’s degree in business administration from Wake Forest University, and he is a certified public accountant.
- – Executive Director, Sales, Asia Pacific
JC Jong leads the sales of Syniverse’s roaming solutions in the Asia Pacific region. Previously, from 2000 to 2014, he was General Manager of East Asia for Aicent, which was acquired by Syniverse in 2014. Prior to Aicent, Dr. Jong was Dean of the College of Service Industries and Management at Minghsin University of Science and Technology in Taiwan. Earlier, he spent three years working with TransAsia Airways in Taiwan, and, prior to that, spent seven years with the California Public Utilities Commission. Dr. Jong holds a Ph.D. from Northwestern University in the U.S., an aerospace MBA from Toulouse Business School in France, an engineering degree from the Technical University of Karlsruhe in Germany, and a bachelor’s degree from Tamkang University in Taiwan.
- – Vice President Sales, India
Sanjay is an Engineering Graduate from IIT-Delhi and an MBA from Faculty of Management Studies, Delhi University. He has over 20 years of experience in both IT and Telecom. He has worked with companies like AT&T, Lucent, Dell in his career in the areas of Sales, Business Development and Operations.
Sanjay has worked with Lucent Technologies at India & HK for many years. In his initial years with Lucent, he was instrumental in setting up the Fiber Cable Joint Venture with Finolex Cables, Pune. At HK, he was the Director for the Asia Pacific region for the Optical Fiber Solutions division for Lucent Technologies. He moved back from Hong Kong in late 2004 to start Syniverse operations in India.
He has single-handedly grown the company from a single person to currently over 200 people. At this moment, he is working as Vice President, Syniverse, and CEO of the company’s Joint Venture Syniverse Technologies India Private Limited. This JV company has the license to run the MNP services in Zone-1 (North & West India).
- – Business Development Director, Enterprise and Intelligence Solutions
As Business Development Director for Syniverse’s Enterprise and Intelligence Solutions group, Paul is focused on building relationships with and helping shape the mobile messaging strategies of the leading travel and hospitality brands across Europe. He joined Syniverse in 2012, and over his 15-year-plus career, he has held senior positions at a number of companies in the messaging and mobile services space, including ATOS, mBlox, NEC and tyntec.
- – Vice President of Enterprise and Intelligence Solutions Sales, Europe and Africa
Giorgio Miano leads Syniverse’s sales in Europe and Africa for the company’s Enterprise and Intelligence Solutions organization, which is focused on delivering highly specialized solutions for enterprise and over-the-top company customers. Prior to this role, Mr. Miano served in several senior leadership positions, including Vice President and Managing Director of Syniverse’s European operations, Vice President of Coverage and Value-Added Services for the roaming line of business, General Manager for the company’s regional operations in the Caribbean and Latin America, and Director of Sales for the EMEA region. Mr. Miano joined Syniverse from Wind Telecomunicazioni in Italy, where he was Roaming Manager and International Carrier Manager, and he previously worked for Exxon in Italy and grew sales in developing markets in Africa and South America. Mr. Miano holds a degree in business and economics from the University La Sapienza of Rome and has a master's degree in cooperation and international development from the University of Pavia in Italy. He also has attended the Accelerated Development Program at London Business School in the United Kingdom. In 2010 and 2011, Mr. Miano was named to the Global Telecoms Business 40 under 40 list, which recognizes the best and brightest of the young leaders in the telecom industry.
- – President, Americas Region
Pablo Mlikota was named as President, Americas Region, in 2016 and leads the management and expansion of Syniverse’s product offerings and market share in this large and rapidly growing region. Previously, he served as Senior Vice President and Managing Director, Caribbean and Latin America, and Global Strategic Programs, and oversaw Syniverse’s operations in this region as well as Syniverse’s worldwide services delivery for several large mobile operators. Prior to these roles, Mr. Mlikota served on the product management side as Senior Vice President, Global Business Services and Solutions, helping customers reduce operational costs and enable new revenue-generating capabilities through the utilization of big data, real-time intelligence and consultative services. Before joining Syniverse, he served as Chief Operating Officer and General Manager for Newlink Group, a digital marketing firm, and, prior to that, as Senior Vice President of Sales and Services for Global Crossing Latin America. His experience also includes leadership positions in marketing, customer service and sales at Nokia and AT&T. Mr. Mlikota received a bachelor’s degree in electronic engineering from the University of Buenos Aires and an MBA from the University of Miami. He also maintains positions with the international academic community as Chair of International Business at San Andres University in Argentina and as Chair of International Business and Negotiation Skills at DeVry University’s Miami campus.
- – General Manager, Enterprise and Intelligence Solutions
David Murashige joined Syniverse in 2013 and brings more than 30 years of experience in leading the development of mobile and telecommunication solutions. In July 2014, he was named General Manager of Syniverse’s Enterprise and Intelligence Solutions, the business unit that delivers highly specialized solutions for enabling brands and OTT companies to better engage mobile users around the world. Previously, Mr. Murashige served as Vice President, Advanced Networks and Signaling Interoperability, and led the portfolio management for Syniverse’s Network line of business, including Syniverse’s LTE and IPX solutions. Before joining Syniverse, he held a number of senior roles at Nortel Networks, including General Manager of Multimedia Applications and vice president positions in the wireless and enterprise divisions responsible for product management, strategic marketing and business development. Mr. Murashige has also served in roles responsible for go-to-market/distribution, network engineering and pricing/contracts at Avaya, Wells Fargo Bank and GTE. He began his career in customer service at Pacific Telephone in California.
- – Chief Network Architect
BJ Neal has served as Syniverse’s Chief Network Architect since June 2010 and is the Network LOB lead on the Syniverse LTE Task Force. Prior to assuming this role, Mr. Neal was a Chief Engineer and Senior Technologist within the U.S. Federal Communications Commission (FCC), where he worked on the Omnibus Broadband Initiative (National Broadband Plan). Mr. Neal has worked in the telecommunications industry for more than 17 years, holding Vice President, Director, Manager, Technologist and Engineering positions within a variety of firms. He has practical experience in planning, implementation and production support of next-generation network architectures, as well as in-depth knowledge of leased facilities from all types of telecommunications service providers. Mr. Neal earned his bachelor’s degree in electrical engineering from the West Virginia University Institute of Technology in 1993. He is currently a member of the IEEE Communications Society.
- – Senior Vice President, Business Development
Michael O’Brien was appointed Senior Vice President of Business Development in 2007 and is responsible for managing current customer relationships, developing new customer relationships, and overseeing Syniverse’s industry relationships. Prior to this role, he served as Vice President of Marketing and was responsible for management of all products and services globally. Previously, Mr. O’Brien served in a number of other positions in the company, including Marketing Director for North American wireless services, Product Manager for network monitoring and loyalty products, Customer Service Manager, and Manager of Network Operations. He holds a bachelor’s degree in computer science from the University of Virginia.
- – Solutions Engineering Director for Europe, and the Middle East and Africa
Dimitri Repinec joined Syniverse in April 2012 as Solutions Engineering Director for Europe, the Middle East and Africa. In this role, Dimitri is responsible for leading the team that helps design Syniverse solutions tailored to meet the unique needs of customers across these regions. Dimitri has extensive experience in telecommunications, spending more than a decade in a variety of engineering and product management roles at Belgacom International Carrier Services (BICS). During this time, he successfully contributed to the development of mobile data services such as GRX, MMS and IP transit. Dimitri also has played a role in developing IP Packet eXchange (IPX) technology from the beginning via his involvement with the GSM Association. Dimitri received an engineering degree specializing in electronics and telecommunications from Artesis University College Antwerp, and he is fluent in Dutch, French and English.
- – Vice President, Caribbean and Latin America, Enterprise and Intelligence Solutions
Leonardo Saucedo helps lead Syniverse’s Enterprise and Intelligence Solutions organization, a business unit that brings together the expertise of professionals from across the company to deliver dedicated, highly specialized solutions for enabling brands and OTT companies to better engage mobile users around the world. Previously, Mr. Saucedo oversaw new business opportunities and led sales teams for Syniverse’s operations in the Caribbean and Latin America. Prior to joining Syniverse in 2007, he held a number of positions at IPCOM Technologies that ranged from technical services to sales and marketing. Mr. Saucedo holds a bachelor’s degree in telecommunications and software engineering from Universidad ORT Uruguay and an MBA from Universidad de Montevideo.
Upcoming Speaking Engagements: Mobile Money & Digital Payments Americas 2016
- – Senior Product Manager, Mobile Transaction Services
James Stewart joined Syniverse in 2008 and brings more than 25 years of experience in the mobile industry, with a particular specialization in fraud prevention. In addition to being Senior Product Manager at Syniverse, he serves as the Chairman of the Roaming subgroup within the GSMA’s Fraud Forum group. Before joining Syniverse, Mr. Stewart was a Client Partner at Fair Isaac, in its Telecoms division. It was during his tenure with Fair Isaac that he became directly involved in the creation of the near-real-time roaming data exchange (NRTRDE) anti-fraud recommendations as editor of FF.18, which specifies the requirements for NRTRDE. Prior to his position at Fair Isaac, Mr. Stewart worked at Neural Technologies and Cerebrus Solutions and specialized in fraud and risk management. Previously, he was with Nortel Networks, where he spent 10 years working in Nortel’s e-business group to help operators overcome revenue assurance challenges. He holds a Bachelor of Science in electronics and electrical engineering from Brunel University in the United Kingdom.
- – Vice President, Product Management, Enterprise and Intelligence Solutions
Todd Thayer joined Syniverse in 2014 and has more than 20 years of experience in managing product strategy and development for top mobile and technology companies. As head of product management for Syniverse’s Enterprise and Intelligence Solutions, the business unit that delivers highly specialized solutions for enabling brands and OTT companies to better engage mobile users around the world, he leads the development of products from inception to launch for such areas as A2P messaging, campaign management, and fraud prevention. Prior to joining Syniverse, Mr. Thayer served in a number of leadership positions for leading telecom companies, including InComm, AT&T and Nokia, where over 10-year-plus career he held such roles as Director of Product Management for Smartphones and Advanced Devices, and Business Development Director. He began his career as an engineer at Texas Instruments. Mr. Thayer holds a B.S. in electrical engineering from the University of South Alabama and an MBA from the University of North Carolina.
Upcoming Speaking Engagements: Eye For Travel Mobile & Innovation for Travel 2016
- – Senior Business Development Director
Mary Vaughan joined Syniverse in 2011 and brings more than 20 years of experience in mobile product strategy, management and implementation. As Senior Business Development Director, she helps lead Syniverse's Global Business Services and Solutions team, which works with customers consultatively to identify business needs and create innovative solutions that help realize opportunities. Prior to Syniverse, Ms. Vaughan spent over 20 years serving within the customer care and billing functions for mobile service providers around the globe, most recently at Convergys in senior roles that included Director of Solution Architecture and Director of Product Management and Business Development. She holds a bachelor's degree in computer science from the University of Louisiana at Lafayette.
- – Senior Vice President and General Manager, Mobile Transaction Services
John Wick, who serves as Senior Vice President and General Manager, Mobile Transaction Services at Syniverse Technologies, is responsible for the management and growth of the company's IP, SS7 and number portability product lines.
Mr. Wick joined Syniverse in 1993 as a senior critical support analyst with the network operations department. He has held management positions in the operations, research and development, technology, and Six Sigma groups before moving into his current position. Prior to joining Syniverse, Mr. Wick was a systems integrator with Verizon, and an electronic communications and switching systems technician for the U.S. Air Force, stationed in Wiesbaden, West Germany, and San Antonio, Texas.
Mr. Wick earned both bachelor's and master's degrees in business from Nova Southeastern University. He also holds an associate's degree in electronic engineering technology from the Community College of the Air Force. Mr. Wick is a certified Six Sigma Black Belt.