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Mobile Operator Strategies and Readiness in 2022
In the recent webinar replay, Kaleido, AT&T, and Syniverse discussed new, survey-based insights that will assist operators in delivering optimal service as 2G and 3G networks continue to shut down.
PANELISTS:
Brian Beach, Sr. Director Product Management, Syniverse
Greg Jones, Sr. Product Development Engineer, AT&T Mobility
Jon King, CEO, Kaleido Intelligence
CATEGORIES: Mobile Network
LANGUAGE: English
Committing To Our Carrier Customers: Advance Technology Through Innovative Means
Private 5G for IoT—Plotting timelines, defining applications, and making bets
RCR Wireless, in partnership with Syniverse and other industry leaders, discuss the opportunity for Private Wireless Network solutions and cloud integration.
PANELISTS:
- Kathiravan Kandasamy, VP Product Management, Syniverse
- James Blackman, Technology Editor, RCR Wireless News
- Leo Gergs, Senior Analyst, ABI Research
- Jagadeesh Dantuluri, General Manager, Keysight Technologies
CATEGORY: IoT / 5G Private Network
LANGUAGE: English
5G Roaming MNO Attitudes, Readiness & Best Practices for 2023
Learn about operator attitudes and strategies toward 5G Roaming, based on new survey data of over 100 operators worldwide.
PANELISTS:
- Mike Stewart, VP Product Management, Syniverse
- Sue Punyapu, Senior Manager, Roaming Strategy, T-Mobile
- Marco Hoffman, Senior Roaming Manager, Swisscom
- Tandria Enrique Afonso, MD of Telefonica Global Roaming
- Nitin Bhas, Chief of Strategy & Insights, Kaleido Intelligence
- Jon King, Chief Commercial Officer, Kaleido Intelligence
CATEGORY: 5G
LANGUAGE: English
Potential of 5G Roaming
Mobile World Live and Syniverse came together to discuss the core challenges of the 5G roaming market, lessons learned while rolling out 5G, and pivotal implementation steps.
PANELISTS:
- Mike Robuck, U.S. Editor, Mobile World Live
- Derek Rapaduski, Senior Product Development Engineer, AT&T
- Pradeep Bhardwaj, Senior Strategy Director - Head of Industry Standards, Syniverse
- Terry Jones, Senior Principal Solutions Engineer, Syniverse
CATEGORY: 5G
LANGUAGE: English
Communication Platform as a Service CPaaS
Simplify Customer Engagement in BFSI Industry Through CPaaS
Watch this recent webinar, focused on the Banking and Finance industries, to learn how:
- A secure and reliable delivery of real time messages such as One-Time Password (OTP) to increase your brand credibility
- Conversation applications enhance the customer care and experience that is important for service industry
- Wide range of engagement channels ensure delivery of customer first messages that is a critical success factor for industry every second counts.
- And more!
PANELISTS:
Voon Tat Choong, Enterprise Solution Engineer, Syniverse Technologies Asia Pacific
Edmond Seet, Enterprise Sales Director, Syniverse Technologies Asia Pacific
CATEGORIES: CPaaS
LANGUAGE: English
Powering The New Customer Experience with CPaaS
In this recent webinar replay, focused on the eCommerce and Retail industries, you will learn how CPaaS can:
- Drive the world of communication forward
- Help companies transform, grow revenue, save time and cost by streamlining processes
- Improve CX and customer satisfaction
- Co-create the solution and CX experience that best fit for purpose and a lot more!
PANELISTS:
Voon Tat Choong, Enterprise Solution Engineer, Syniverse Technologies Asia Pacific
Edmond Seet, Enterprise Sales Director, Syniverse Technologies Asia Pacific
CATEGORIES: CPaaS
LANGUAGE: English
2021 Fintech Americas - The Pitch
Más del 85% de los clientes de la banca demandan ahora comunicación móvil y personalizada. Syniverse y su plataforma CPaaS Concierge proporcionan una experiencia de comunicación multicanal, con conectividad API fácil de configurar que te permite interactuar con tu cliente de manera rentable, eficiente y basada en las preferencias personales. Te invitamos a que escuches a Leonardo Saucedo, Vice President- Enterprise & Intelligence Solutions at Syniverse sobre por qué Syniverse debe ser tu próximo socio tecnológico.
PANELISTS:
Leonardo Saucedo
Vice President Sales - CALA, Syniverse
CATEGORIES: CPaaS
LANGUAGE: Español
CPaaS Concierge: A simpler, end-to-end communications solution at your service
CPaaS platforms integrate seamlessly with your business applications to allow for effective communications without the need for backend development. With new technologies that offer rules-based orchestration, you'll learn how each message can be designed to follow a workflow with built-in logic, real-time decision-making and fallback rules, ensuring successful delivery to your customer for optimal engagement.
PANELISTS:
Rick Carlson, Vice President Indirect Sales, Syniverse
CATEGORIES: CPaaS
LANGUAGE: English
The Influence of Mobile Communication on Today’s Omnichannel Customer Experience
Mike Blanchard of SAS and Lorraine Twigg of Syniverse will cover the following topics:
- What are the benefits of delivering a more connected mobile customer journey?
- How do you achieve this connectivity and engagement across mobile?
- When should you leverage analytics to optimize these experiences?
- What makes the combo of SAS & Syniverse so powerful in the marketplace?
- How does a channel rich environment save brands time and money?
- What emerging technologies and use cases should you be aware of?
- How you can get started integrating the joint solution into your operations today?
PANELISTS:
Lorraine Twigg, Vice President Indirect Sales, Syniverse
Mike Blanchard, Senior Director and Head of Global Customer Intelligence Practice, SAS
CATEGORIES: CPaaS
LANGUAGE: English
Conozca cómo HP conecta clientes creando espacios virtuales con una estrategia de CPaaS
MMA Impact Journey Mexico 2020 es un evento organizado por MMA Global, con el objetivo de discutir nuevas estrategias de engament y customer journet, en varios sectores de la industria. El evento cuenta con la participación de los mas grandes lideres de Marketing, Innovación y Tecnología, quienes debatirán sobre las nuevas estrategias que diseñarán el futuro postpandemico.
PANELISTS:
Marcelo Giuggiolloni
Senior Business Development, Syniverse
CATEGORIES: CPaaS
LANGUAGE: Español
IT Pros Weigh in on IoT’s Role in Transforming Enterprises
IoT is becoming a key element of digital transformation for enterprises. After polling more than 200 top IT professionals on the topic, we have some interesting findings to share with you in our upcoming webinar.
PANELISTS:
David Hassman
Vice President of Strategy, Syniverse
Dan Klaeren
Senior Product Management Director, Syniverse
CATEGORIES: IoT
LANGUAGE: English
Webinar On-Demand: Turn Process into Profit - The Hidden Costs of Unregistered Political Text Campaigns
Political campaign season is upon us! Soon texts will start hitting voters’ phones via 10 Digit Long Code, or 10DLC. But before your campaigners hit send on their texts, you should be aware that not registering a 10DLC campaign can be costly in the form of high penalty fees and throttled message volume per second – which can also mean lost revenue for you.
PANELISTS:
Trevor MacDonald, Sr 10DLC Connectivity Services Director
CATEGORY: 10DLC
Language: English
Webinar Replay: MEF The Future of Messaging and Customer Experience
In this session, the focus was on the evolution of business messaging, including CPaaS, bots, omnichannel, virtual customer care agents, self-service and the arrival of person-to-business messaging. In addition to these topics, during the webinar, Jeff Bak, Vice President of Product Management at Syniverse, joins Tim Green, Features Editor at MEF, and Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS, to drill into customer experience and the role of mobile messaging for UPS' business.
PANELISTS:
Jeff Bak, Vice President of Product Management
Tim Green, Features Editor at MEF
Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS
CATEGORY: Mobile Messaging
Language: English
Webinar Replay: Recompensas Digitais e SMS: saiba como isso pode mudar a sua estratégia de engajamento.
MMA Impact Journey Brasil 2020 é um evento organizado pela MMA Global, com o objetivo de discutir novas estratégias para engajamento e jornada dos clientes, em vários setores da indústria.
O evento conta com a participação dos maiores líderes de Marketing, Inovação e Tecnologia, que vão discutir novas estratégias que irão desenhar o futuro pós-pandemia.
Vinicius Cerqueira, diretor de Vendas da Syniverse, vai apresentar ao lado de Luis Bruno, diretor de Marketing da Minutrade, tópicos como:
- Fidelização e Recompensas no Brasil
- Experiência do Cliente
- Micro recompensas e Mobile
- Novas tecnologias: SMS verified e digital wallet
O Palestrante:
Vinícius Cerqueira, Diretor de Vendas da Syniverse
Luis Bruno, diretor de Marketing da Minutrade
CATEGORIA: Mobile Messaging
LÍNGUA: Portuguese
Webinar Replay: Comunicaciones Efectivas para la Reincorporación Laboral
Las Empresas tienen la responsabilidad de priorizar la salud de la fuerza de trabajo, como así también velar por el bienestar colectivo de todos los empleados y de la comunidad con el fin de no dispersar el contagio.
En este Webinar, desarrollaremos las estrategias para incrementar la eficiencia de la comunicación con los colaboradores en tiempos del Covid, a través de los dispositivos móviles.
PANELISTS:
Marcelo Giuggiolloni - Syniverse
José Fernández Cueto - Digital Bold
Sergio Lopez Rojas - Digital Bold
CATEGORIES: Mobile Messaging
LANGUAGE: Español
La banca y el e-commerce en tiempos de nueva normalidad
Los desafíos que la epidemia COVID-19 representa para la sociedad y la economía global son enormes. Las instituciones financieras se adaptan elaborando estrategias para que sus clientes cuenten con herramientas para enfrentar la crisis.
Accede a este webinar realizado junto a CPA Ferrere donde encontrará las mayores tendencias globales en e-commerce y estrategia de comunicación en la industria de banca mediante la utilización de una plataforma de comunicación como servicio.
PANELISTS:
Leonardo Saucedo - Vice President Sales - CALA Syniverse
Bruno Gili - Socio - CPA Ferrere
CATEGORIES: Mobile Messaging
LANGUAGE: Español
Enhancing Customer Satisfaction (CSAT) in a Channel-Rich Environment through Mobile
In a time of global uncertainty, contact centers are playing a more significant role to support businesses, but in today’s digital world, customers prefer multiple channels of engagement and the ability to choose the most convenient contact option on the go. In this webinar, discover practical use cases on how future-proof technologies can securely, quickly and effectively provide a better customer experience.
PANELISTS:
Mathias Muehlfelder
Senior Director, Product Management
CATEGORIES: Mobile Messaging
LANGUAGE: English
Webinar Replay: Omnichannel masterclass: Build experiences customers will love
This omnichannel masterclass will empower viewers to create customer journeys and interactions that can flow across a range of contact channels.
PANELISTS:
Mathias Muehlfelder
Senior Director, Product Management
CATEGORY: Mobile Messaging
LANGUAGE: English
Como o varejo pode manter o ritmo de vendas na crise?
Tenha um panorama completo dos principais comportamentos do consumidor brasileiro durante a pandemia de Covid-19 e veja como ações de fidelização podem trazer resultados efetivos em um dos momentos mais complexos dos últimos 50 anos.
PAINELISTAS:
Vinícius Cerqueira, Diretor de Vendas da Syniverse
Fernando Gibotti, PhD, Fundador e CEO da GS Ciência do Consumo
CATEGORIA: Mobile Messaging
LÍNGUA: Portuguese
FINTECH AMERICAS TV - Para líderes y transformadores de la industria financiera
Los líderes bancarios buscan los conocimientos, la orientación y las conexiones con sus pares para ayudarlos a comprender y gestionar la disrupción sin precedentes. Fintech Américas creó FATV para ayudar a reunir a líderes de toda la región para compartir ideas y mejores prácticas.
Estuvimos presentes con el fin de seguir conectados, aprender y compartir ideas, experiencias y mejores prácticas sobre cómo navegar esta disrupción épica.
También moderamos el Panel: “Cómo realizar Exitosamente la Reingeniería de tus Procesos de Negocios para Lograr la Transformación Digital”.
PANELISTAS:
Moderador: Pablo Mlikota, President Americas Region - Syniverse
Speaker: Santiago Jarrin, Chief Digital Officer - Banco Pichincha
Speaker: Javier Chacon, Gerente de Canales Digitales y Adquirencia - Promerica
Speaker: Jaime Martínez, VPE de Negocios - Banesco
CATEGORÍAS: Mobile Messaging
LENGUAJE: Español
Webinar Replay: Monetizing RCS Business Messaging with Google and Syniverse
Google and Syniverse experts on how MNOs should move toward RCS and RBM to drive top-line incremental revenue, increase speed to market, ensure accurate billing and revenue collection, and reduce costs.
PANELISTS:
Alex Allemand, Business Development Lead, Messaging Google
Chris Wright, Vice President, Product Management, Syniverse
CATEGORIES: Mobile Network
LANGUAGE: English
Webinar replay: Take the experience of messaging to the next level with RCS
At last, the power of Rich Communication Services (RCS) is here. This emerging technology promises to revolutionize text messaging and give brands the ability to connect with their customers like never before.
PANELISTS:
Mathias Muehlfelder
Senior Director, Product Management
CATEGORY: RCS
LANGUAGE: English
The VoLTE Roaming Journey, When and How to Launch VoLTE Roaming: Free Whitepaper Download and Webinar Replay
Kaleido Intelligence and Syniverse have just released a comprehensive report and insightful webinar on VoLTE Roaming. Krista Wilson Syniverse’s Director of Global Services discusses this report and how VoLTE Roaming Testing is the key element in the acceleration of VoLTE.
CATEGORY: Roaming
LANGUAGE: English
Webinar Replay: Monetizing Next Generation Roaming Services
In our joint webinar with Kaleido, Vodafone Roaming Services, and Telefónica Global Roaming, we explored how the next generation of roaming services, such as IoT roaming, VoLTE roaming and 5G Roaming can be identified, categorized, and monetized.
The panel shared views on the practical approaches operators can take to maximize roaming monetization.
CATEGORY: Roaming
LANGUAGE: English
Turn Small Moments into Big Brand Impact
Even the small moments can make a lasting impact in travel and hospitality.
In this webinar you'll learn, the latest industry data on travel and leisure spending around the world, WhatsApp's global penetration and usage, WhatsApp's secure, ready-to-use templates with rich media functionalities and how integrating conversational AI with WhatsApp can personalize travel without needing a live agent.
SPEAKERS :
- Harry Patz, Jr., President, Enterprise Business Unit, Syniverse
- Nathan McRoberts, Solutions Engineer Director, Syniverse
- Jenna Massey, Sr. Product Manager, WhatsApp, Syniverse
- Chris Chrcek, Sr. Product Management Director, Syniverse
CATEGORIES: Social Messaging (OTT)
LANGUAGE: English
The Power of WhatsApp Business Platform Together With Syniverse
Channel the power of the most popular social messaging app through the world’s most connected company!
In this webinar, you’ll learn all you need to know about engaging with customers through custom messaging, special offers and more, through WhatsApp Business Platform and the power of Syniverse, with real world use cases across verticals such as Finance, Retail, Travel and Hospitality—and more!
PANELISTS:
- Tonya Church, Strategic Partner Manager, Meta
- Craig Charles Webster, Global Marketing Director, Syniverse
- Jose Iragorri, Senior Marketing Manager - Americas, Syniverse
CATEGORIES: Social Messaging (OTT)
LANGUAGE: English
Creating New Engagement Opportunities With Social Messaging
As mobile users all over the world continue to shift toward a preference for messaging over voice calls, including their interaction with businesses, social media platforms have transitioned to focus on customer engagement.
In our recent webinar with CXOSync, industry experts will explore the importance of communications on the customer’s preferred channel through a custom experience that can be implemented quickly and easily.
PANELISTS:
- Pablo Mlikota, President Americas Region, Syniverse
- Miguel Lopes, Director of Product Management, Syniverse
- Alison McCauley, CEO of Unblocked Future and best-selling author
- Greg Verdino, Business Futurist and Digital Transformation Expert
CATEGORIES: Social Messaging (OTT)
LANGUAGE: English