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Webinar: How to Increase CSAT Through Omnichannel in Contact Centers
Webinar: How to Increase CSAT Through Omnichannel in Contact Centers search
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Event

July 16, 2020

Webinar: How to Increase CSAT Through Omnichannel in Contact Centers

In a time of global uncertainty, contact centers are playing a more significant role to support businesses, but in today’s digital world, customers prefer multiple channels of engagement and the ability to choose the most convenient contact option on the go.

In this webinar, discover practical use cases on how future-proof technologies can securely, quickly and effectively provide a better customer experience.

REGISTER NOW

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Speakers

Mathias Mühlfelder

Senior Director of Product Management, Syniverse

Mathias is Senior Director for Product Management at Syniverse - the world’s most connected company. He is helping the world’s largest brands to navigate digital transformation strategies, through game-changing mobile engagement, intelligent messaging and mobile identity solutions.

Before running and expanding Syniverse’s Enterprise-focused Messaging portfolio, Mathias was responsible for productizing the carrier messaging platform. Previously, Mathias led the Software Product Management team at NAVIGON – a navigation software provider - where he used his extensive software technology knowledge to create award-winning navigation device.