Effectively reach and grow your passenger base by communicating through mobile channels
Syniverse’s travel solutions help you to inspire, attract and retain passengers with hyperpersonalized communications. Whether it’s sending messages that create awareness of new services, or delivering itinerary updates that keep your customers informed, Syniverse’s Mobile Engagement and Reach solutions can give you the tools necessary to foster positive word-of-mouth to improve your customer acquisition efforts.
Looking for ways to increase your number of passenger app downloads? Utilize Syniverse’s cross-channel engagement platform to reduce the number of steps to download your app. This solution allows you to determine the passenger device type and guide passengers to the specific app in the correct app store via a text-to-download link. If you need help along the way, utilize our Professional Services to assist with strategy and execution support.
Text-messaging (SMS) communications provide an excellent way to send different types of messages to your passengers. Whether it’s loyalty, promotional, or transactional updates, the key is to enhance your customer’s “path to purchase,” or, better yet, “path to action.” A great way to grow and improve the number of passengers who would like to interact with your company is by sending them a giveaway or discount offer. Send a coupon for a free drink during their next flight through an SMS embedded link to foster repeat business.