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Engage and Deliver

Every day, thousands of people around the world travel to destinations for a variety of different reasons. From business travel to leisure travel, one thing remains constant: almost everyone brings their mobile device with them as they travel. This provides a unique opportunity for you to connect with your passengers in a more personalized manner, no matter where they are in the world.

Syniverse’s travel solutions can help you to effectively create, manage, and analyze your mobile campaigns with a suite of identity, location, and messaging services. As part of these solutions, Syniverse Professional Services teams are available to assist with strategy development, execution and technical support. Travel companies can reap the rewards of enhanced passenger loyalty, increased ancillary service revenue, and improved passenger service.

Utilizing Mobile Context for Customer Engagement

To effectively grow your passenger base, it’s important to leverage a variety of different mobile channels to reach your passengers when it counts the most. Syniverse’s solutions enable you to effectively communicate new service offerings for you to inspire, attract, and retain passengers while creating experiences that set you apart from the competition. The goal is for your passengers to spread the word so their friends and family are enticed to opt in to your mobile communications as well. Wouldn’t that be great?

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Engaging the Connected Traveler with Omni Channel Communications

In the fiercely competitive travel industry, it’s critical for you to communicate contextually relevant information to your passengers to enhance their unique journeys. If done successfully, this can foster long-term passenger loyalty and active brand engagement. Syniverse solutions can help you reach these goals by providing services that enable you to communicate the right messages, to the right passengers, at the right time.

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The airline-industry organization SITA estimates that 98 percent of airlines plan to invest in ancillary service expansion in the next three years. As part of this, it’s important that travel companies communicate the availability of these ancillary services to passengers so they can upsell and increase non-ticket sales. Syniverse travel solutions empower you to do this by enabling the delivery of personalized mobile communications to your passengers at their moment of need.

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Mapping the Mobile-First Customer Journey

Did you know that mobile provides the communication channels necessary to provide options to your passengers that can help prevent negative service experiences? Syniverse customer-service solutions enable you to send timely, relevant communications to your passengers to better manage disruptions when trips are delayed or canceled. We also provide identity and location tools to ensure that you are reaching the right passenger at the right time.

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