Upselling is critical to successful hospitality revenue and loyalty management, and it works best when guests’ specific needs are met at the right time. Syniverse offers a variety of solutions to help hotels achieve this. By knowing individual preferences and when to engage with the right offers, Syniverse can enable hotels to match and promote unsold inventory and ancillary services to travelers willing to pay for an upgraded experience.
Messaging remains the singular mobile channel that is ubiquitous and able to connect all mobile users, anywhere, anytime. To help hotels make the most of this channel, Syniverse has developed a suite of messaging solutions that can intelligently route messages to mobile-first guests to ensure that they can receive the offers and notifications they want and expect.
When guests realize that their preferences and needs are acknowledged, hotels can achieve higher conversion and satisfaction rates that drive deeper, more profitable guest relationships. To this end, Syniverse’s mobile engagement solution combines proprietary data with mobile context to create targeted guest offers delivered in real time through guests’ preferred mobile channels.