Mobile engagement gives hotel enterprises a direct, one-on-one route to help improve guest loyalty and reinvigorate legacy programs. Syniverse can enable this mobile engagement with personalized updates, offers, and redemptions that create real-time value and brand awareness. Campaigns using Syniverse’s mobile-first approach can help acknowledge guest preferences, recognize value, and encourage repeat business.
Guests have individual needs and different expectations at each stage of their journey. Before check-in, during the stay, and after checkout offer different opportunities when mobile context can be used to provide personalized, real-time notifications and offers to strengthen mobile engagement between hotels and guests.
Text messaging can provide the relevance and operational efficiency needed to initiate better guest relationships and continued loyalty. With its broad adoption and nearly universal acceptance, text messaging can help guide and influence the entire mobile journey with information exchanges coordinated before, during and after a trip.