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Symphony

Connect to customers and employees, even in a crisis

Reach anyone on multiple mobile channels across the world—seamlessly and efficiently.

Syniverse’s Intelligent Engagement communications platform

At any given time, there are political upheavals, natural disasters, security threats, and economical disturbances occurring that can impact the continuity of your business. And in a world that is connected more than ever, employees and customers expect a higher level of transparency and constant communication–no matter where they are. That’s why it’s crucial to have an omni-channel communications solution that enables your business to reach all those affected, at a moment's notice, with ease and minimal disruption.

Emergencies are unavoidable. But no matter how large or small an unexpected event may be, your employees and customers will still expect to be able to communicate. And that's exactly why it is so vital to have crisis management protocol in place, and also why we're here to help.

Learn how omni-channel solutions are an important part of your crisis management strategies in our e-book, "Emergency and Crisis Communications for Your Business."

Selected Customers

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  • Customers choose brands that respond well.

    90% of consumers say they are likely to shop with a brand that responds well to a crisis. - Markets Insider

    90%
  • Employees prefer to use mobile in emergencies.

    77% of first responders use smartphones to manage emergency incidents. - ZinWave

    77%
  • Most expect quick responses after a crisis.

    53% of consumers expect a brand’s response within an hour of a crisis. 34% expect a response in 30 minutes. - Business Insider

    53%
Syniverse: 30+ years in the mobile industry

We provide reach and connectivity to nearly every mobile device and channel to ensure that you’re sending the right message, to the right person, at the right time.

Send text or rich content to customers on the only channel that has an open rate of nearly 100%
Provide rich, interactive engagements that drive and integrate commerce-type experiences
Use geotargeting to deliver timely, effective alerts that are quickly viewed and accessible from home screen
Transform printed coupons, loyalty cards and passes into digital, dynamic content that is easily accessed and redeemed
Enable two-way communication in real time across multiple mobile channels, either with live service agents or automated chatbots
Build voice callback functionality into your existing web or mobile application

We'd love to connect

After all, that's what we do. Contact us to learn more about our products and services.

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