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Symphony

A complete solution, customized for your business, delivering orchestrated mobile messaging to your customers.

Syniverse CPaaS Concierge is designed to simplify and accelerate digital transformations, regardless of where a business is in their journey. With our flexible, plug-and-play approach, businesses can customize the platform to fit their budget, capabilities, unique requirements, marketing strategies, and CX needs.

The Benefits of Syniverse CPaas Concierge
Enable capabilities for your messaging campaigns to manage content, scheduling, sender IDs and customer consent.
Access any or all of the mobile channels on our communications platform and enrichment features to optimize customer engagements.
Build customer authentication into your business to ensure fraudulent activity is stopped before it happens.
Allow bots and agents to chat with customers, creating smarter engagements that make business processes faster and more efficient.
Integrate into your existing business applications and use a combination of rules and AI to create meaningful message workflows.
Ensure success of your customer engagement strategy with our industry-leading consultative and outsourced services.
Gain more peace of mind with enhanced SLAs, pro-active and dedicated resources, and 24/7/365 customer support.
Drill down to specific campaign types, regions, and user behavior metrics to understand results and leverage successes.
  • Enhanced Engagement

    Increased mobile opt-in database by over 40% for a global airlines using relevant, profile-based messaging.

    40%
  • Increased Revenue

    Drove $1.2 million in revenue attributed to a single mobile marketing campaign.

    1.2M
  • Greater ROI

    Achieved a return of 34 times the investment into an SMS campaign for a specialty retail chain.

    34x