Viewpoints

2012: The Year of the Consumer

Jeff Gordon, President and CEO, Syniverse 12/20/2011

Customer satisfaction is key to the success of any business. But it became a keen focus for mobile operators in 2011. Consumers are developing a much greater reliance on their mobile devices, which requires an increased understanding of how they use their mobile devices. Their expectations around service have risen, and this will drive the trends for 2012. More

A new wave in mobile commerce and content

Sonali Shah, Director, Product Management 10/31/2011

Faster networks, smarter devices and the falling cost of phones and service plans have all fueled growth in mobile content and commerce. And now there is a new force changing the mobile industry: evolving mobile data-charging models. More

Round table: Should operators still view customers as something they own?

Global Telecoms Business 10/24/2011

Five industry leaders discussed changing attitudes to customers More

Mobile: The Ultimate Social Network

Joe DiFonzo, Vice President, Strategic Development 10/17/2011

Consider the following scenarios: On a vacation, you capture the perfect image of the family at sunset. Or you are attending a conference when the speaker drops a bombshell announcement that causes a stir among the crowd. Do you wait until you are back at your PC to share these experiences? Of course not! If you are like me, you immediately upload the photo to Facebook or post the big news to your followers on Twitter. More

Close-Up with Janet Roberts, CMO, Syniverse

B to B Online Magazine 10/12/2011

In this interview with CMO Close-up, Roberts discussed how she plans to raise awareness of Syniverse, which works behind the scenes to make mobile transactions possible. More

Bringing operators closer to their customers in real time

Global Telecoms Business 9/26/2011

Mobile operators now have an opportunity to take full advantage of the real-time intelligence tools available to offer enhanced standards of customer service, says Syniverse’s CEO Jeff Gordon. You should be able to spot when your customer has a problem — and gain revenue by up-selling them appropriate services. Co-sponsored feature: Syniverse More

Near-Term Revolution

By Martin Guilfoyle, Vice President, Research and Development, Syniverse 2/1/2011

Ready or not, the LTE revolution is here. Considering its newfound presence both in operator marketing campaigns and network deployments, the long-term aspect of LTE may be regarded as a bit of an oxymoron. In fact according to Wireless Intelligence, 19 LTE networks were planned or implemented by the end of 2010. And in four short years this number will rise to at least 185 and account for more than 300 million global connections. More

Key to unlocking potential of Mobile Video Communications: Interoperability

Jeff Gordon, Chief Operating Officer, Syniverse 2/1/2011

They share pictures in real time, find goods and services on the go, access information and entertain themselves with their mobile devices. As technology advances, we’ve clearly seen mobile connectivity become less about voice and more about data, especially as 4G networks unfold with superfast transmission speeds. To put the data explosion in perspective, at Syniverse we processed enough data in 2010 to fill the U.S. Library of Congress 115 times. More