Eliminate international charges caused by forwarding calls to voicemail
International calls routed to outbound roaming subscribers’ voicemail boxes often go through unnecessary routing legs, requiring two international calls in order to leave a voicemail in the home network. This inefficient tromboning effect results in:
- Problems with service configuration, preventing subscribers from receiving voicemail
- Unnecessary expense for both users and mobile operators due to multiple, inefficient call legs
Efficiently Route Calls to Improve the Customer Experience
Syniverse Voicemail Optimization Solution releases international calls, connecting them locally in the home network. This enables you, a mobile operator, to eliminate international charges caused by forwarding calls to voicemail and other numbers while a subscriber is roaming.
This solution provides an easy, cost-efficient way for subscribers to access their voicemail services while roaming, which can help you:
- Reduce costs through our hosted architecture and more streamlined routing scenarios
- Increase roaming revenue from attracting additional visitor traffic
- Decrease in churn and number of calls and complaints to customer service
Syniverse Voicemail Optimization Solution is easy to implement and does not require you to have previously established roaming agreements with each operator network on which your subscribers may roam. Additional capabilities include:
- Completes voicemail calls locally in the home network
- Leverages our Intelligent Network (IN) platform, allowing you to quickly launch additional value-added services
- Extends voicemail service to all segments of roaming subscribers, including prepaid
- Delivers full reporting via CrossroadsSM
Share
Save to Read Later
Copy Link