Voicemail Optimization

Efficiently Route Calls to Improve the Customer Experience

Syniverse Voicemail Optimization Solution releases international calls, connecting them locally in the home network. This enables you, a mobile operator, to eliminate international charges caused by forwarding calls to voicemail and other numbers while a subscriber is roaming.

This solution provides an easy, cost-efficient way for subscribers to access their voicemail services while roaming, which can help you:

  • Reduce costs through our hosted architecture and more streamlined routing scenarios
  • Increase roaming revenue from attracting additional visitor traffic
  • Decrease in churn and number of calls and complaints to customer service

Syniverse Voicemail Optimization Solution is easy to implement and does not require you to have previously established roaming agreements with each operator network on which your subscribers may roam. Additional capabilities include:

  • Completes voicemail calls locally in the home network
  • Leverages our Intelligent Network (IN) platform, allowing you to quickly launch additional value-added services
  • Extends voicemail service to all segments of roaming subscribers, including prepaid
  • Delivers full reporting via CrossroadsSM

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