Mobile Enterprise Services for Contact Centers & Outsourcing Operations

Increase Employee Efficiency with Mobile Enterprise Messaging

Contact centers can leverage widely adopted SMS text messaging to handle direct inquiries from customers, so call agents can focus on calls that require more personal attention. This solution also:

  • Increases profitability
  • Enables two-way communication for you to rapidly respond to inbound calls or text messaging requests, provide timely follow-up to customer queries, and send automated SMS alerts to update customers with important information
  • Improves customer service and satisfaction by speeding response times in contact centers
  • Cuts costs

Outsourcing Operations Gain Instant Response Capabilities with Secure SMS Alerts

Companies with outsourcing operations can leverage the non-intrusive and nearly instantaneous response characteristics of SMS text messaging to stay in touch with your outsourced activities, boosting your control over your outsourced operations. You also can:

  • Maximize the value of outsourcing by keeping customers instantly informed and engaged
  • Offer immediate transparency into outsourced operations
  • Eliminate the need for pagers for IT and technology divisions as they receive outage-related SMS alerts directly to their mobile phone

We create a scalable and secure way to deploy your mobile solutions by creating mobile efficiency. We make mobile work.

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