Contact centers and outsourcing operations: Create efficiencies with SMS text messaging, keep in touch with employees, customers globally
In today’s business environment, the ability to reach your employees and serve customers in a timely, cost-efficient way can make or break your business. For customer contact centers, business process and IT services outsourcers (BPO/ITO), that means engaging customers and key personnel via their mobile devices at any time, any day.
With Syniverse Mobile Enterprise Services (MES) for Contact Centers and Outsourcing Operations, you can reach consumers, employees, IT engineers and business services consultants with greater immediacy than email or other communication channels.
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Increase Employee Efficiency with Mobile Enterprise Messaging
Contact centers can leverage widely adopted SMS text messaging to handle direct inquiries from customers, so call agents can focus on calls that require more personal attention. This solution also:
- Increases profitability
- Enables two-way communication for you to rapidly respond to inbound calls or text messaging requests, provide timely follow-up to customer queries, and send automated SMS alerts to update customers with important information
- Improves customer service and satisfaction by speeding response times in contact centers
- Cuts costs
Outsourcing Operations Gain Instant Response Capabilities with Secure SMS Alerts
Companies with outsourcing operations can leverage the non-intrusive and nearly instantaneous response characteristics of SMS text messaging to stay in touch with your outsourced activities, boosting your control over your outsourced operations. You also can:
- Maximize the value of outsourcing by keeping customers instantly informed and engaged
- Offer immediate transparency into outsourced operations
- Eliminate the need for pagers for IT and technology divisions as they receive outage-related SMS alerts directly to their mobile phone
We create a scalable and secure way to deploy your mobile solutions by creating mobile efficiency. We make mobile work.
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