Expertise

John Wick, Senior Vice President and General Manager, Mobile Transaction Services, discusses the latest developments with the innovative expansion of Syniverse’s Real-Time Intelligence platform and LTE.

Line of Business leaders John Wick and Mary Clark discuss the advantages of Real-Time Intelligence for operators, addressing important needs such as managing bill shock and providing a seamless experience for end users.

Syniverse Real-Time Intelligence delivers actionable analysis, enabling you to proactively solve issues before the customer experience is affected.

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Bill Shock Prevention

  • Enhance end users' mobile data roaming experience
  • Reduce threat of bill shock
  • Protect yourself from unpaid bills
  • Comply with GSMA Data Roaming Transparency requirements

Campaign Determination

  • Drive roaming usage with actionable, proactive real-time analytics
  • Increase roaming revenues and service penetration among roaming customers
  • Enhance the subscriber experience with customized, personalized offerings
  • Decrease CAPEX and time-to-market through cloud-based service

Premium Customer Service

  • Protect your brand and enhance the subscriber experience
  • Decrease revenue loss due to churn
  • Resolve issues proactively issues before subscribers are affected

Proactive Roaming Data Analysis

  • Identify network abnormalities proactively
  • Deliver high-quality service
  • Increase effectiveness of roaming traffic analysis

Roaming Data Analysis

  • Gain immediate access to crucial roaming information
  • Analyze inbound and outbound roaming quality
  • Monitor network activity to detect abnormalities

Silent or Low-Spender Detection

  • Gather actionable customer profiling information from roaming behavior analysis
  • Target new segmented offers to customer
  • Increase brand loyalty with more satisfied customers

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Featuring


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Looking Beyond Bill Shock to Enable Transparency and Control Looking Beyond Bill Shock to Enable Transparency and Control
by Mary Clark, Senior Vice President Roaming
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