Improving the End-User Experience with Syniverse Real-Time Intelligence
Challenge
One of the largest wireless communications services providers in the United States faced a lack of visibility into its visited roaming networks to monitor and manage end-user experiences. To deliver the highest level of service for end users and also gain greater business intelligence to respond to end-user usage patterns, this provider needed a robust monitoring solution that would ensure the highest-quality roaming experience.
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Syniverse Enterprise Messaging Service Provide Foundation for New Corporate Channel
Challenge
One of the largest mobile service providers in the United States was looking for a solution to address its enterprise customers’ need for an alternative method to get urgent communications to their customers and employees. Its enterprise customers needed a method that could bypass the latency of email and offer something quicker and less direct than phone calls. Specifically, these customers sought a method that could provide a simple, automated and reliable method that would complement rather than compete with the more traditional channels of email and phone calls. At the same time, the mobile service provider was interested in developing new services with economies of scale that would help it to build stronger relationships and open new revenue streams with its enterprise customers.
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Managing Mobile Data Usage with Syniverse RoamMonitor
Challenge
A local telecommunications service provider in one of the biggest states in the United States needed a solution for a growing roaming-abuse problem. As a result of explosive growth, this provider faced the threat of increasing subscriber “bill shock,” declining roaming revenue, and greater subscriber dissatisfaction and churn. For these reasons, the provider needed a solution that could automatically generate a wide range of alerts to help it manage data roaming usage for a large subscriber base.
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Expanding Mobile Banking Services with SMS
Challenge
One of the largest multinational financial institutions in the United States wanted to launch mobile banking services to the more than 40,000 small and mid-sized businesses it serves in India, and it turned to Syniverse to expand its customer engagement with SMS. With the rapid growth of mobile phone penetration in the country coupled with low penetration for fixed Internet access and home PCs, India is a market in which consumers are increasingly demanding more services to be delivered through their mobile devices.
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Extending a Brand with Syniverse Mobile Campaign Service
Challenge
As a global financial services company was planning to televise one of its largest charity events of the year, it was missing a branding opportunity: A fun and interactive way to keep viewers engaged and promote its brand in tandem with its corporate giving campaign. In particular, the Mobile Campaign Service provided a scalable platform to allow viewer participation, and a customized solution that could be fine-tuned up to the last minute before going live. In exploring its mobile options, the company turned to Syniverse, which evaluated the needs and proposed a text messaging campaign. The campaign would start during the broadcast of the charity event, and mobile users would be able to send a text message over an eight-hour period and have a charity donation made on their behalf by the company as well as be entered for a chance to win a singular showpiece from the event as a special prize. The solution would provide a powerful promotion of the company’s brand through a universal mobile medium that almost anyone would be able to access. However, the solution would need to be able to be quickly deployed, and it would need to accurately tabulate thousands of text messages coming from multiple mobile service providers.
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Providing a Platform for the Future with Syniverse Real-Time Intelligence, Network and Roaming Solutions
Challenge
One of the world’s largest telecommunications service providers sought a foundation for the future to transition its network in China to 4G and LTE. With more than 900 million mobile subscribers, China is the world’s largest mobile market, and with the country expected to account for 25 percent of all smartphone shipments by 2012, China is poised to overtake the United States as the world’s largest smartphone market.
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Paving the Way for Standardized Financial Transactions with Syniverse Wi-Fi Clearing Solution
Challenge
One of the world’s leading telecommunications operators needed a way to provide a more reliable and efficient process to exchange billing data over wireless local area networks (WLAN). However, a lack of standards for the exchange of billing data had limited the attractiveness of public WLAN for mobile operators. When the Wireless Broadband Alliance (WBA) created the Wireless Roaming Intermediary Exchange (WRIX) standard in 2006, it took a major step toward resolving this. Following the development of this standard, the mobile operator sought a solution that would enable it to take advantage of the latest developments in WRIX.
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